Cookie Cutters-Sunset Valley, TX (694 reviews)

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We had an 11:00 appointment for our son. Because of the construction in the parking lot we had to circle in the parking lot and because our child is only 7 months old it took a couple of minutes to get out of the car and into the salon. We walked in at 11:03 and waited in the line at the counter. When we got up to the front we were told that there was a 5 minute late policy. “What time is it?” I asked. The girl at the register told me it was 11:06. When I asked if she was seriously going to cancel our appointment for the sake of 1 minute even though half of our 6 minute tardiness was due to the line, she told me that if we wanted she could get us in at 11:45. Unbelievable. After some arguing with my husband, she finally agreed to let us keep our appointment, but we felt like the whole experience was pretty negative. However, the woman that cut my son’s hair was fantastic! I can’t say enough good things about how professional she was and how well she treated my son. His haircut looks great and she really saved our experience! It’s too bad that the counter experience was so bad. We drove 20 minutes to come here, but probably won’t be back because of the initial hassle.

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Adel was very friendly and professional. She did a great job onto son’s first haircut.

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They always do such a great job with my boys which isn’t always easy.

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Lety was great with my child. She worked quickly but gave him a really cute cut. She asked him questions about the movie he was watching so he would feel comfortable while she cut his hair.

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They do such a great job here and the people and owners are amazing too! I wouldn’t take my 3 year old anywhere else! They make him feel like a star every time we go!

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During our visit , we mention to the hairstylist how we wanted my sons hair to be cut . Not only did we get the wrong haircut , the stylist had a hard time understanding what we wanted . She did her own thing . All I wanted was the same haircut as before ; I’ve never had an issue until today. Irene , did not meet our expectations.