Cookie Cutters-Sunset Valley, TX (694 reviews)

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Really disappointed that we had an appointment made and they ran 15 minutes behind. I know things happen and kids are unpredictable and it’s most important kids are safe and happy. However, it is poor business form to not even acknowledge or apologize or explain the amount of extra time we have to wait.

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Ordered the 'babys first cut' with appointment. The haircut was ok, but it was difficult to get picture or certificate completed. Had to wait 20 minutes after cut was finished to receive picture and certificate. Was told we "really don't have to get certificate if we don't want". Don't sell a marked up "package" if employees are not trained or prepared to provide.

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I told the hairdresser I wanted her hair cut straight at the bottom, I specifically stated no layers. She asked 3 times what I wanted, I told her the same thing each time. I got home only to see that she cut very short layers into her hair. It’s going to take so long to grow them out. I am very upset with her hair cut. The hairdresser either does not know what layers are, or doesn’t know what even hair is, or is just ignorant. Either way, we won’t be coming back.

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Today wasn’t like other visits . This time the person who cut my kids hair was rude . This was the first and last time she will cut my sons hair .

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During our visit , we mention to the hairstylist how we wanted my sons hair to be cut . Not only did we get the wrong haircut , the stylist had a hard time understanding what we wanted . She did her own thing . All I wanted was the same haircut as before ; I’ve never had an issue until today. Irene , did not meet our expectations.

Comment

Both of my children received poor quality haircuts from this business and I will not return. Nor will I recommend or refer others to this place of business. While I was waiting for the hairdresser to return to fix my youngest son's haircut, she rushed us to checkout and leave. In addition, she told us we should have came during the week since he was so young (2). My kids left with terrible haircuts while other children left with better looking cuts. Elsa and Francesca gave both my children cuts. My children would have had a better haircut if we went to the local Sports Clips/Super Cuts or if my husband had done them. Overpriced for poor service. Will not even return here to correct the damage already done.