Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

Comment

Environment was awkwardly tense and our stylist, Bianca, was extremely cold. She mentioned she had only slept two hours the night prior and you could tell. She wasn’t welcoming and seemed irritable. She didn’t try to warm up to my daughter before approaching her and instead barked at her to watch tv or “not get loud with her”. This was my daughter’s first hair cut and I had much higher expectations. Unfortunately they weren’t met. She trimmed the back of her hair maybe three times with a pair of scissors and walked away. The “first cut package” comes with a photo, certificate, and locker of hair. She had me take the photo while she tried not to fall asleep at the front desk. Her coworker next to her asked her if she was ok. For all of this, I paid $25. This is definitely something I could have done at home without any hair cutting experience. I would have gladly paid $25 for a great experience for my daughter to remember, but not for what we just experienced. We’re walking away with feelings of wasted time and wasted money. We will be leaving a public review and won’t be returning to this business.

Comment

Lady was really nice. Really great service, she tended to my son right away and he did not have to wait. She was good at TRYING to make him laugh and smile, even though he wouldn’t. She cut his hair beautifully and I got to keep the first piece of hair she cut off my one year old’s head for baby’s first haircut! She finished quickly and made him feel comfortable dusting the cut while putting on baby Einstein. Thank you!