Cookie Cutters-Sacramento, CA (Natomas) (2312 reviews)

Comment

Receptionist was unprofessional and has no idea what she’s doing. Booked two appointments (dad+baby) to go at same time. Our preferred stylist was somehow changed ( I think because our preferred person had left early) and the 2nd person ended up taking another kid that arrived AFTER us. Receptionist response- uhhhhhh Maritza was decent enough. When asking what we wanted I asked her to refer to the notes from last time. Surprise: the same receptionist did not put them in last time! Will not be returning as this is the 3rd time receptionist has clearly made it clear our business does not matter. Also, no coupons were applied to my account and I did not receive a discount.

Comment

His hair is horrible, we absolutely are super disappointed in the outcome.

Comment

This is the last time I come to Cookie Cutters. 9 times out of ten, the wait is no less than 20 minutes. What's the point of having an appointment if Cookie Cutters does not honor or respect the time set for the customer. Today, I was waiting for 20 minutes when a lady walked in and her child was seated right away. What the hell? Because it was just to trim her bangs? Come to find out she didn't have an appointment! Other families are sitting waiting and she gets seated. I couldn't stay quiet and had to speak up. I know all you care about is collecting people's money and truly don't care about our opinions, but consider making the appointments longer so people aren't left waiting. Again, you probably don't care about making customers wait. I'm taking my business elsewhere. I'm sure you don't care about that either but I'll make sure not to recommend and highly discourage people from visiting your place of business.

Comment

For the first time I am disappointed with my kids haircut