Cookie Cutters-Sacramento, CA (Natomas) (2290 reviews)

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I loved how David was so calm and understanding when it came to how my active my son was during his appointment.We will definitely be back for another haircut .

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The stylist was very nice and friendly, but every time I get my son's hair cut there. They seem to not do a very good job and I find myself having to go home and fix it. I'm no expert, but sometimes I wonder if they know what they are doing.

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We weren’t at all happy with the cut this time. It is clearly uneven and sticking up in the back, which never happened when we got his hair cut here before. When I mentioned that the front looked uneven, the stylist said,”well I can’t do anything about his hair growth patterns” and then cut it shorter just to show me that I was wrong and it wouldn’t be even. That bothered me a lot because no other stylist has had an issue getting his hair even and neat. In fact, when we came a couple months ago, his hair looked PERFECT. I’m sorry I don’t remember the name of the woman who cut his hair that time because she was gentle and kind and really made my son look handsome. The most recent stylist was the opposite. I felt like she was nice to us until I commented about possibly shortening the front. Then she made me feel bad for asking for it to be fixed. It suddenly wasn’t her fault and she blamed it on how his hair grows. Then I felt like I couldn’t say anything else because I seemed to have offended her. As a hair stylist, you should know how to work with all hair types. If a client isn’t happy, you should do your job in customer service and try to fix the issue. I don’t really want to come back now. It isn’t a cheap haircut and now I feel like I have to fix it myself. Very disappointing.

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I had scheduled an appointment for 10am and when I walked in the hair stylist already had a customer I had to wait 20 minutes and when he finished another hair stylist was going to take my son I told her no because I made an appointment with a specific person at 10am by this time it’s almost 10:30 my son was getting inpatient. I felt rushed, and when I asked the hair stylist for a specific cut he told me that he’s not that kind of barber. Not thinking about coming back!

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Ms. Maria always makes my son look handsome with his haircut! She’s always so patient, friendly, and very passionate.