Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

Comment

I wish the play structure was opened again.

Comment

Employees should stick to the appointments made online. There is a reason people make appointments, they should honor them. If you make an appointment and show up 5 minutes late you get cancelled. If you show up on time, or early, and they call your name 50 minutes later or make a “mistake” there is no problem for them. My son was scheduled an appointment with one of the employees, somehow his name was changed to another person, and when it my my son’s turn the original employee scheduled for the haircut took someone else in. 1 hour later, and no I’m not exaggerating, we had to leave because they had made a mistake.

Comment

The staff member Mari Dolores skipped my son and didn't check in with us at all. She began to help someone else and when other staff members notified her we had been next (by appt and by early check in) she reacted defensively and still never came to verify anything. However Marita and another staff member were very welcoming and were quick to adjust their schedule since we had been waiting and had another therapy appointment since my son had Autism. Normally our experience is great and feels inclusive. I am a returning customer and would hope situations could be minimized or at the very least acknowledged and with ownership. Something Mari Dolores failed to do. But I'm happy Marita and the other coworker saved the day!

Comment

Receptionist was unprofessional and has no idea what she’s doing. Booked two appointments (dad+baby) to go at same time. Our preferred stylist was somehow changed ( I think because our preferred person had left early) and the 2nd person ended up taking another kid that arrived AFTER us. Receptionist response- uhhhhhh Maritza was decent enough. When asking what we wanted I asked her to refer to the notes from last time. Surprise: the same receptionist did not put them in last time! Will not be returning as this is the 3rd time receptionist has clearly made it clear our business does not matter. Also, no coupons were applied to my account and I did not receive a discount.

Comment

Everything was great, always happy with my son haircut

Comment

Lupe was amazing and did a wonderful job on my son’s haircut! She was very warm and patient with him.