Cookie Cutters-Sacramento, CA (Natomas) (2401 reviews)

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Dani is always great and does a great job with my son. She is the only one he let's cut his hair.

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This survey is specifically for RON (who did an absolute horrible job of a haircut). I would like to note that Claudia is an exceptional hair stylist who by God’s grace managed to fix the horrible haircut my boys received) 1. Overall, the haircut with Ron was an absolute disaster.. I have way more pictures to show, but it only let me add one. Claudia has multiple pictures on her phone and I asked her to relay the message to management. The haircut was uneven, and shaved in spots where he shouldn’t have shaved?! it was really hard to fix Micah’s haircut. Lucas bangs were chopped up and uneven. I have absolutely no words to the disaster of a haircut it was. I came in with my little baby so with three kids it was really hard to assess how the haircut was until I got home in my entire family told me I had to go back. 2. Ron was very messy when he cut my boys hair. Their entire jackets were covered in hair when we got home and they had hair all over their back. This has never been an issue with Claudia or any other cookie cutter hair specialist. My boys do not move around when getting their haircut so I’m not sure how he managed to create such a mess. He also did not blow dry their hair and my son had to come up to me and asked me to wipe his face since it was all wet and water was still dripping from his head. The other hairstylist do such an amazing job and always style his hair afterwards. 3. Ron definitely needs some pointers of things he’s allowed to say and not allowed to say to customers. After finding out that my husband is an attorney, he said multiple times “you must be rich” and “oh you’re rich!”. Then he started assuming where I live….. I just think this is very inappropriate and certain comments made me feel like he was forcing a bigger tip… I absolutely adore cookie cutters and I think the women that work here deserve so much appreciation because they are truly amazing at what they do and works so well with the kids. Ron has horrible customer service skills, he is super messy, and overall I’m not sure how he was ever hired as a hairstylist because if you look at the pictures, he does not know what he’s doing… I literally had people ask me if I gave my kids a haircut at home with kitchen scissors.

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Orin's appointment was with another stylist, because his didn't work today. Orin REALLY liked her! Dannie only works Sundays and Mondays, so we're going to see if we can work it out and see her on Sundays. Orin is my grandson, and I, too, was quite impressed with her patience and wonderful personality. The way she conversed with my grandson was a plus, for sure.

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Dannie was so great with our son, we loved their energy. Thanks for the haircut! :)