Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

Comment

Lupe is extremely rude. Even though we had made an appointment she was off-put that we would not make our toddler wait 45 minutes for her to fit us in. Consistently tells me I misspelled my child's name in the appointment, though I've tried to explain to her that he has a unique name and yes it is correctly spelled yet she insists on calling him a different name because of the perceived error even after explanations. We are definitely not a valued customer and will seek out other services for future needs.

Comment

Great haircut and she was quick! Thank you!

Comment

Dannie was incredible! It was by far the best experience we’ve had yet! Thank you!!

Comment

We love Dannie! They've become like an extended member of our family and my kids are excited to see them. We always have a longer wait than planned, but they try to get to us as soon as possible. The kids love the balloons and the lollipop, but a bit more of a play area would be great while we wait.

Comment

Thank you so much. My daughter was very happy with her hair cut.

Comment

We won't be back after today. For the 2nd time in three months our stylist was running upwards of 30 minutes behind. We arrived 5 minutes before our appointment and she didn't even acknowledge or tell me she was running behind by two clients. Last time it was 3. The lack of professionalism and customer service is appalling. This salon has failed to communicate with their clients when their stylists are running behind ans act as if the customers have all the time in world. I asked for a courtesy call last time when she was running behind. Today she flat out ignored us knowing she was running behind. It was until I asked at 10 minutes after our appointment time what was going on. I asked another stylists behind the register how far behind she was and why they don't call. She said "that's what happens if you have a preferred stylist" well duh. I don't change my own stylist so would I do so when my own child. If she is my preferred choice or NOT a courtesy call is appropriate if someone is running behind or having her simply come up to me to let me know would have appropriate. I am very disappointed and unsatisfied. We will not be back after this and we have been coming since my sons 1st haircut at 1 years old...he is now 6. The turnover of stylists is also challenging. Sad to leave but this salon does not value me as a customer so I can happily take my business elsewhere. Hopefully you use this a learning lesson and communicate the importance of customer service because if I treated my clients this way I wouldn't have a job.