Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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I made an appointment and arrived on time for that appointment but waited 20 minutes to be served. Not sure what the point of an appointment was.

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I really like the idea of a hair salon for children. I understand that it's not always easy to cut hair for a constantly moving kid. Both of my children had hair cuts today. Neither of them were seen by the stylist I chose online and when I arrived, another associate told me that the stylist I chose wasn't int heir system to being with. This is concerning to me considering I was looking forward to having that particular stylist cut my kids' hair as I had used him previously and was very happy. I know that things are subject to change, but I don't appreciate not being able to have the stylist I want. Almost Everytime I bring my kids, someone else is cutting their hair, not the person I've been trying to stick with each time. This time around their hair was cuts came out very choppy

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Need more hairstylist to cut hair. Waited 45 minutes when I had an appointment.

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I understand a lot of people are coming in for haircuts but the salon had hair a lot of places as if it hadn’t been swept or wiped down in awhile. Hair was all over the waiting seats. Also it was a little unprofessional to take two kids with no appointment ahead of 2 other people who had appointments and to make them wait.

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THE MUSIC IS PRETTY LOUD IN THE WAITING AREA BUT THE SPACE IS CLEAN> HARD FOR A YOUNG ONE TO WAIT TWENTY MINUTES PAST AN APPOINTMENT TIME WHEN THEY ARE RUNNING LATE>

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The owner, apparently, tried to get us to pay for another haircut when it wasn't necessary since we had paid for a five-cut package. It seemed not only shady but unethical and definitely poor customer service. The service received by the hair-cutting staff was excellent. Sadly the experience with the owner makes me question whether I will continue coming here.