Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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The environment is cute and the haircut is good. The wait is terrible! They need to book appointments 30 minutes apart, not 15. My wait was over 40 minutes past my appointment time.

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The stylist tried to physically force my 5 year old to get his hair cut. Instead of trying to talk to him to make him less nervous she physically tried to get him to not move in a way that felt too rough and borderline aggressive. She even went as far as asking him to hug her “a stranger” and grabbed his arms to put around her. I had to step in and play a game with him to get him through the hair cut because she was so aggressive she was making my son upset and defensive because she was being so rough. I will not be letting her cut my son’s hair again. She does not know how to work with kids, especially ticklish ones.

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I have taken my grandson to Cookie Cutters many times for his hair cuts. Always been pleased with the results. This time I specifically requested a certain person to cut his hair when I made his appointment. However, when we arrived this person we had an appointment with was busy with another child. So another lady cut his hair. No one asked if that was okay they just went forth and cut his hair. The results were fine but why even give the option of requesting a specific stylist when you're going to get whoever is available. I was not happy with this and even my grandson told the lady cutting his hair, "the other lady over there is my favorite." I drive quite a distance to take him to Cookie Cutters and if this happens again I will definitely start looking for a salon closer to home.

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It was ok. If I was bringing my toddler in for his/her first haircut, I wouldn't have minded much, but they lack in skills. The layers are uneven and it looks very choppy. Got it redone at a barber shop later. The playarea is nice to have but too dirty, some spills and sticky things, definitly needs cleaning. The staff are not unfriendly or friendly. They greet people but that's about it. I've had better hospitality at different salons. I did go because of groupon. I guess I got what I paid for.

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Personally I think it is too expensive for a kids haircut... I would come more often if it was less expensive, but now I only come for special occasion cuts.

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The haircut was uneven around the bangs and back looked unprofessionally done. Will not be back. When I was paying, there was a mother bring another little girl back for being uneven.