Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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I just left like I was trying to and committed what I wanted in a kind way and I didn’t want to over step at all. But I felt like when I was explaining how my son cut his own hair and wanted it to flow back how it was. I’m not a hair dresser and I don’t want to come off as ignorant, but I felt like the hair cut was okay. I don’t know, I’m okay with the haircut because my son likes it and is okay with it. Before when I came here, I had great experience and I personally wanted Jackie but she is booked up and I felt like everyone take care of the kids in kind way. Just today, I’m not sure about this hair cut but my son likes it and that’s what matters.

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Place seem a bit on the cold side , been twice with no Appointments but felt a bit un welcomed. No have sit, just a give us a minute. No recommendations.

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Lupe is extremely rude. Even though we had made an appointment she was off-put that we would not make our toddler wait 45 minutes for her to fit us in. Consistently tells me I misspelled my child's name in the appointment, though I've tried to explain to her that he has a unique name and yes it is correctly spelled yet she insists on calling him a different name because of the perceived error even after explanations. We are definitely not a valued customer and will seek out other services for future needs.

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Walk in appointments are not felt like welcome guests. I was told that the next available appointment was 2 hours later however no other customers were present. After telling me (and my child) to come back for a trim one of the technicians finally agreed to take my child in stating she would tell her next client she weals running late. Of note the whole 20 minutes it took to complete the trim only one other person came in which the second technician gladly helped.

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If you see someone clearly struggling, offer some help.

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I’m mom. I sent my daughter here with my husband and this is how she came home. We went here previously and it went really well. The staff was pleasant according to my husband and my daughter enjoyed her experience. However, who in the F cuts a toddlers hair like this? I wanted exactly what they did last time.. short hair around her collarbone. Relatively simple cut. We describe it as a pixie or bob. Between my husband not explaining it well and the hair dresser just I don’t even know… this is how they arrived home to me. This is the ugliest hair cut on anyone. Aside from that it looks like either an old ladies hair cut or something from the 70’s. Either way it’s disturbing. I’ve showed the picture to like 200 people on Instagram and I’ve had about 30 people message me agreeing that this is horrendous and several people saying they thought it was a wig. I am laughing about it now and we will be laughing about this for years to come. I am only leaving a review because I received an email asking for one. Otherwise I wouldn’t be because I’m not going back and I don’t really care to talk with any staff. But they should probably know how terrible this cut is. Please never cut a child’s hair like this again. I mean it’s distributing on a number of levels.