Cookie Cutters-Sacramento, CA (Natomas) (2339 reviews)

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Don’t grab face. Simply tell the parent to move it wherever you need. Don’t force, please.

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This place came by recommendation by friends and family when it comes to children who are scared, timid, shy, and/or autism spectrum. The feedback I was receiving was great even after my multiple experiences. No one in the establishment is equipped to handle children who are overly fidgety. I was suggested to give my child melatonin next time to have them calmer. Was also informed that they will no longer be taking overly fidgety children and autistic children due to liability. Instead of making appropriate suggestions or talking with the parents with the fidgety child/children; because of past visits; they will ignore you and pretend you didn’t even checked in or walked in before the other clients. They will clean up there stations slowly and talk in Spanish about “ No quiero cortarle el pelo porque la señora es rara” Well maybe if staff were better equipped and knowledgeable about children on the autism spectrum and “terrible 2s, 3s, & 4s” and are better trained to not assume not everyone speaks Spanish or can’t understand it in this current lifetime. Definitely not recommending this place to no one. I’ve been to this establishment on numerous occasions, giving the staff the benefit of doubt. The first gal did amazing, she was passionate helping my child understand what was happening and talking the entire process in a soothing voice, she smiled and kept the reassurance. My visits after her were terrible. They just want to cut hair get money and get out. They are better equipped in a adult salon.

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The lady didn't do a good job,his hair doesn't like it was just cut. Just lined up, I did want to make a big deal because I was late and didn't want to seem ungrateful because I missed the correct appointment time but my husband was not happy when he seen it.

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The experience itself was great! My kid loved watching tv and playing in the car but the cut itself was not great. It wasn’t blended at all. Harsh lines were left and I got his cut the day before his birthday party so it was too late to do anything. I have given my son worse haircuts so compared to what I can do they definitely did way better; however, the amount of money that I paid to get a cut that looked like my husband and I did it (we were asked if we cut his hair) was not right. I wish I could at least get half of my money back but it is what it is. Lesson learned and I will NOT be going back again. Also, when the lady took the tarp off when the haircut was over, she took it off so awkward that all the hair fell on my son. It looked like she didn’t use anything to keep the hair off of him. He had hair all over his shirt and shorts. It was horrible!

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Came home and realized there was one part cut shorter than the rest of my sons hair. Very upset and will not return!

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The hair hair stylist was reallly slow and that didn’t work for my young son. I told her I wanted the top long and the sides really short and welll she cut too much off the top and not enough on the sides. I had to cut his hair on the sides at home when I got home to try to fix it. She didn’t fade the sides at all.