Cookie Cutters-Sacramento, CA (Natomas) (2312 reviews)

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Really bad haircut. Embarrassingly bad. Guy apparently did not know what he was doing. We have to fix our son's haircut somehow. it is uneven all over, there is a chunk missing out of the bangs. Astonishing lack of care.

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Last visit my son had with cludia it was really good she did a great job but this time I didn’t have time to wait for cludia so someone else did my son hair it was bad experience i had with her i felt like when i was telling her something about the hair she was giving me mad look & Ignore me I didn’t like her I don’t her name maybe u have in your system so i don’t want her next time !

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We weren’t at all happy with the cut this time. It is clearly uneven and sticking up in the back, which never happened when we got his hair cut here before. When I mentioned that the front looked uneven, the stylist said,”well I can’t do anything about his hair growth patterns” and then cut it shorter just to show me that I was wrong and it wouldn’t be even. That bothered me a lot because no other stylist has had an issue getting his hair even and neat. In fact, when we came a couple months ago, his hair looked PERFECT. I’m sorry I don’t remember the name of the woman who cut his hair that time because she was gentle and kind and really made my son look handsome. The most recent stylist was the opposite. I felt like she was nice to us until I commented about possibly shortening the front. Then she made me feel bad for asking for it to be fixed. It suddenly wasn’t her fault and she blamed it on how his hair grows. Then I felt like I couldn’t say anything else because I seemed to have offended her. As a hair stylist, you should know how to work with all hair types. If a client isn’t happy, you should do your job in customer service and try to fix the issue. I don’t really want to come back now. It isn’t a cheap haircut and now I feel like I have to fix it myself. Very disappointing.

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Always treat me late 15 20 minutes later than my appointment time.My child is so scared of haircuts she cries I got to my appointment early but still took me so late.If they know that they can't take it on time, then why don't they keep a gap in the time from one appointment to another?

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I have been bringing my toddler for a year now. At the beginning it was good service. The last three visits left alot to desire for. The hairstylist requested my child for the next hair cut. Booked twice first time she was not there. The second time she sent someone else to do my child's hair. I would appreciate it if I could just be told not to book with them it would make things easier. The stylist was not busy so you could not say she had and excuse. Cleaning and finding something to do while you look at the customer to see of they are mad is something wild to do. Unfortunately I will be having to consider taking my child elsewhere he really enjoyed haircuts at this location. Thank you Vannessa for convincing us to not come back.

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I have been a customer for several months going at least 1 to 2 times a month. This last time since we arrived everything was different. Lupe seemed to be upset and had a rude attitude towards David. My child was not cooperating, David was suppose to be the one that did the cutting, Lupe offered to take over, however I just wished I had walked away. My child didn't cooperate and I know it makes it more difficult for the stylist but I know this is a common issue and would expect her to be more understanding. She was very rude towards my husband and made him feel very uncomfortable. She had an attitude towards him and seemed annoyed not only with her coworkers but with my husband as well.