Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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Receptionist was unprofessional and has no idea what she’s doing. Booked two appointments (dad+baby) to go at same time. Our preferred stylist was somehow changed ( I think because our preferred person had left early) and the 2nd person ended up taking another kid that arrived AFTER us. Receptionist response- uhhhhhh Maritza was decent enough. When asking what we wanted I asked her to refer to the notes from last time. Surprise: the same receptionist did not put them in last time! Will not be returning as this is the 3rd time receptionist has clearly made it clear our business does not matter. Also, no coupons were applied to my account and I did not receive a discount.

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I wasn’t greeted when i arrived, didn’t talk during the haircut, paid and left very unpleasant and unfriendly people who work with kids all day. I was told i could not pay with $100 bill even thought there is no signs saying i can’t. I was short .50 because of it what a huge inconvience. Probably won’t return

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The lady did not understand what a fade is and shaved my kid bald and then blamed me for it instead if taking accountability .

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This was the worst haircut my son has ever received here. The stylist Maria kept telling my husband sorry she didn’t speak much English. The haircut is awful, completely uneven. My husband brought him home and is having to cut his hair again. Very disappointed. They also gave away our appointment time to someone else. Very disappointed. We usually see Dani and she is excellent. We will be back when she is.

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My sons hair was gapped and hair line was cut way high I will not be returning she gave my son bangs its his 2nd haircut

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I am not sure who cut my sons hair. She was an African American. Super nice, but her clippers were not working and kept pulling my sons hair. We asked for a flat top and she had no clue what to do so in the end we had to buzz it all off. We have been here multiple of times and my son never cries but this time he did and I believe it was from the clippers not working and his hair getting pulled. Unfortunately this time was the last straw and we will not be going back. We were not happy.