Cookie Cutters-Sacramento, CA (Natomas) (2286 reviews)

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This location is horribly miss managed. We had to wait an hour for our haircuts, even though we had an appointment. Then the stylist tried to rush through the haircut and hurt my kids head. I would not recommend going here.

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I’ve been going to this place to do my sons hair for the last 2 years and today was a very unpleasant experience after the stylist ruined his hair by giving him the ugliest haircut ever, we specifically asked for a high fade around the head and trim the top with scissors, always have asked for the same hair cut and given the same instructions to different stylists at this location, by the time I realized how far she had cut my sons hair it was too late, there is no way a high fade is marking a line in the middle of his head and chopping his hair all around, there is no way this is right. We have a very important event this weekend and waited to get my son’s hair done days before the event and now it’s ruined. I would like someone to make this right. Keep in mind my sons hair previously didn’t look anything close to the way the stylist left it, I searched a high fade and no where it shows a high fade been a line in the middle of his head and very little hair on top to brush it to the side.

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The place is too fast phase , the people who cut hair are on the go fast fast fast and don’t take the time to detail kids hair cut , I took my kids to get hair cuts and I was not too happy with the results also I believe is a bit overpriced for the little time they take to cut the hair, I stopped going to Supercuts and great clips because of the same environment they hire people without skills to cut hair and how this place is the same I guess I will have to go try a traditional barber price difference won’t be much .

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They need to smile they working with kids They look like if they are in a funeral

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I always come here to get my baby's haircut, but unfortunately this visit was upsetting. The hair stylist who helped us (Barber Lupe) , was very impatient, she had an attitude the whole time . She kept pushing my baby's head forcing his head down, she didn't even talk to him to make him feel comfortable ! Mind you he is 1, of course it's normal for him to cry . My experience with the other stylist was amazing, she is nothing like them at all. I never thought I would go through this....

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Employees should stick to the appointments made online. There is a reason people make appointments, they should honor them. If you make an appointment and show up 5 minutes late you get cancelled. If you show up on time, or early, and they call your name 50 minutes later or make a “mistake” there is no problem for them. My son was scheduled an appointment with one of the employees, somehow his name was changed to another person, and when it my my son’s turn the original employee scheduled for the haircut took someone else in. 1 hour later, and no I’m not exaggerating, we had to leave because they had made a mistake.