Cookie Cutters-Sacramento, CA (Natomas) (2312 reviews)

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First, Claudia didn’t even offer to turn on the TV which is part of the service we pay for having a kids haircut. When I said something she only turned it on and continued chatting with her colleague in her language. It was a baby show. My kid doesn’t watch that. Ask the kid what they want to watch first and see they are comfortable. The main complaint is the cut which looked nothing like what I showed her in the photo of how I wanted it to look (see attached pic). His fade went all the way up. Barely any hair left to be able to lift and style up. My son has big ears and his hair needs to be lower to complement that. Worst haircut ever. She didn’t charge which was a smart idea.

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She did a bad job. On top of that she was rude and had an attitude.

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Won't be coming here again. Booked an appointment online and arrived on time. Five minutes after the appt time, they told me I would have to wait for another haircut first. Online it shows specific people you can book with, but then they just go with whoever is free. Told me to put my 1 year-old in the only chair without any sides/rails and when I asked for a safer chair she said, "You just stand next to him." Told them what I wanted but they completely ignored it and gave the same horrible cut they must give to everyone. I would've done it myself if I'd known they just take scissors and cut straight across. Looks so cheap and stupid. On our way out another little boy arrived who was very active and overheard the one staff mutter "oh no" to the other. Just cut it yourself instead of coming here - it'll turn out better.

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Thai was terrible. She was brash and unwelcoming. I come to this salon for Jackie but she wasn’t available. I refused to tip Thai and I never want we to service us.

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It was very disappointing to see the play area closed off. Our kids were looking forward to playing on it while we wait. Also if your no longer offering the play area you should lower the prices since you are providing less of a service to your customers. The employee wearing a mask made us and our kids uncomfortable. They did not want her cutting their hair so we waited for an unmasked stylist so our kids wouldn’t have to deal with that.