Cookie Cutters-Bountiful, UT (991 reviews)

Comment

The first cut we got, by Shandi, was lopsided and choppy. She missed steps and didn’t ask enough clarification for what I wanted. She also failed to do the checks afterwards or let me check it before she started braiding. We ended up having to go back and it took Chantel and full 40 minutes to fix it. Chantel was great and super helpful. I would suggest that Shandi get more training as I’ve learned that she cut my friends kids hair also, and it turned into a 3in lopsided mullet instead of a bob.

Comment

My most recent visit was terrible. I had an appointment for the bountiful, UT location at 5:15pm. Upon arrival at 5:13PM, the lady at the front asked if I had an appointment - to which I responded, "yes 5:15pm under Castillo". She said, "ok". My son and I waited till about 5:25pm and as I looked up and realized only one person was giving a hair cut and the other 2 lady's were standing around doing nothing (one I realized was the receptionst) I asked when we would be seen. The lady that was supposed to be taking our haircut rudely stated someone requested her. I then stated I had an appointment at 5:15pm but she said the person who requested her should be there soon (this person didn't arrive close till 5:30pm- by then my son's haircut would have already been done or close to done). This is extremely frustrating as I have a son with autism and keeping on schedule is the main reason I come to this place. I had no apologies about my appointment being late and I felt like the lady was prejudice against us. Bottom line, appointments should always be the priority and someone who calls last minute requesting someone should be secondary. The hairstylist who eventually took my son was pleasant so please give this feedback to the other lady (you can talk to the staff on this shift) I didn't take names.