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Cookie Cutters-Brentwood, TN

Cookie Cutters-Brentwood, TN (356 reviews)



5008 Thoroughbred Lane, Brentwood, TN, 37027, United States

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You can book at Cookie Cutters-Brentwood, TN Brentwood online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Brentwood, TN staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 356 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Brentwood, TN were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

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Opening Hours

MON 10:00 AM to 6:00 PM
TUE 10:00 AM to 6:00 PM
WED 9:00 AM to 7:00 PM
THU 9:00 AM to 7:00 PM
FRI 9:00 AM to 7:00 PM
SAT 9:00 AM to 5:30 PM
SUN 10:00 AM to 5:00 PM

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

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25 Nov 2018
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Comment

I have found the haircuts to be hit-or-miss here, depending on the stylist. Overall, the employees are friendly, but there is one particular stylist that can be rude and is also not a great stylist. You can book appointments with specific people, but I have done this before, only to find out that our stylist left early, so we ended up with whoever was there at the time of our appointment, which is a little frustrating. Overall, my child loves to come and they definitely make the process of a haircut enjoyable and less intimidating for little ones.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with our service and cuts. That is not the norm and we strive to make every cut the best in town. Rudeness by any of our stylists is not tolerated nor acceptable and we sincerely apologize if you received anything but great customer service and positive demeanor from our stylists. As for a stylist leaving early, we strive to avoid that, but most of our stylists are moms and sometimes they must attend to off work situations. We hope that you return and we believe your next visit will be more positive. Thanks very much for your patronage.

Posted on 27 Nov 2018


29 Sep 2018
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Comment

There were three stylists in the shop, there were no other customers present, we were a walk-in and when I said I didn't have an appointment, I was told that they had to take customers with an appointment first. I looked around and said there is no one else here. The reply that I received was they were probably on their way and would be there soon. So I said even though I was there and no one else in the shop; 3 stylists were standing around, no one wants my business and started to leave, when then one of them spoke up and cut my granddaughter's hair. My granddaughter has fine, short hair. All we were wanting was a bang trim, and a trim on the rest of the hair....nothing complicated or time consuming. The woman who cut her hair was probably done in 10 minutes and was half-way done before another mom with two kids came in. This mom had an appointment with the same stylist for both kids. Therefore still leaving one stylist standing. So no one was inconvenienced or had to wait while one of the three stylists cut my granddaughter's hair. No sure why they had to be so rude about it.

Response from Cookie Cutters Haircuts for Kids

Audrey. We apologize for any actions that may have reflected rudeness or impatience on our part. We welcome walk in customers and very much appreciate your visit. Because many of our clients make appointments it is sometimes hard to judge when to accept a walk in client ahead of a client with an appointment. Because it takes on average 15-25 minutes for a child's cut, if a stylist accepts a walk in client before an appointment, the client making the appointment and not being serviced on time, feels disrespected. So it is a often difficult for the stylist to determine what action to take. Happily the stylist was able to provide you the requested service, although I certainly understand your frustration and concern. I hope you will accept this apology and explanation. Thank you again for your patronage. Cookie Cutters.

Posted on 30 Sep 2018

Brentwood
24 May 2018
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Comment

Even though I had an appointment I still had to wait for some time. I also was not happy with the quality of the haircut. My sons bangs are uneven and a lot of hair was left around the ears and neck that I had to request to have moved. Had good experi need bete in the last bit this haircut is not one of them. Will have to get him another haircut to fix it.

Response from Cookie Cutters Haircuts for Kids

Sorry you had a bad experience. We guarantee our haircuts. Please email us at ccnashville@haircutsarefun.com, and we will reschedule your son to fix the haircut at no cost. Thank you. Cookie Cutters Management.

Posted on 29 May 2018


07 Jan 2019
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Comment

Both of my boys haircuts were worse they have ever had!

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the haircuts the boys received. That is not the norm and we strive to make every cut the best in town. If you will make arrangements to bring your boys back, we will correct any errors with the cuts. We thank you for your patronage and sincerely hope you will allow us to correct the cuts.

Posted on 13 Jan 2019


06 Jan 2019
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Comment

I thought the salon itself was adorable and there were a ton of things to keep your kids engaged during their visit, but what did it for me was the staff. They were not very friendly and I felt like I was putting them out by being there. I felt like they didn't like kids which for a kids salon you would kind of expect. I did the babies first hair cut package which is a kids haircut and nothing more.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the customer service exhibited by our staff. That is not the norm and we strive to make every visit positive and pleasant. An unfriendly demeanor by any of our stylists is neither tolerated nor acceptable and we sincerely apologize if you received anything but great customer service from our stylists. Please feel free to contact me at ccnashville@haircutsarefun .com with your contact information so that we can further discuss your visit and address your concerns. Thank you very much.

Posted on 09 Jan 2019


12 Feb 2019
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Comment

when we arrived there were 2 women working. We went to sit down to begin the haircut and something seemed off. The women who was going to do the haircut was in training and that was NOT disclosed to us beforehand. The other stylist was going to watch her do the cut but did not let us know beforehand that we would be using a stylist in training or give us the option to decline said service. a person should ALWAYS be told if the person is training etc and be given the opportunity to accept or deny. They just weren't going to say anything. I said I would be more comfortable with the other main stylist doing the cut and she was visibly annoyed at me and argued/was hostile about be requesting her to cut instead of the trainee. Then- bc of this interaction the stylist charged me for a full cut, when before she said it would only be a "bang cut" as to punish me.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the customer service exhibited by our staff. That is not the norm and we strive to make every visit positive and pleasant. An unfriendly demeanor by any of our stylists is neither tolerated nor acceptable and we sincerely apologize if you received anything but great customer service from our stylists. Please feel free to contact me at ccnashville@haircutsarefun .com with your contact information so that we can further discuss your visit and address your concerns. Thank you very much.

Posted on 13 Feb 2019
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