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Cookie Cutters-Brentwood, TN


Cookie Cutters-Brentwood, TN (356 reviews)



5008 Thoroughbred Lane, Brentwood, TN, 37027, United States

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Visit the Cookie Cutters-Brentwood, TN website


You can book at Cookie Cutters-Brentwood, TN Brentwood online using our Book Now button located above. Select from a list of services offered, pick your favourite Cookie Cutters-Brentwood, TN staff member and book from the dates available.

At Cookie Cutters Haircuts for Kids children get to enjoy more than the typical salon booster seat. They get to choose their favorite fantasy car to sit in during their haircut and each station has a wide selection of kids’ shows and games. If this doesn’t make their haircut experience happy, our stylists are equipped with bubbles, suckers, and balloons to put your child at ease through the entire haircut experience. Stop in and Discover How Much Fun A Haircut Can Be!

Reviewed by 356 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Cookie Cutters-Brentwood, TN were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON 10:00 AM to 6:00 PM
TUE 10:00 AM to 6:00 PM
WED 9:00 AM to 7:00 PM
THU 9:00 AM to 7:00 PM
FRI 9:00 AM to 7:00 PM
SAT 9:00 AM to 5:30 PM
SUN 10:00 AM to 4:00 PM

Payments Accepted

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Services

Ladies Cut Mens Cut Childrens Cut Upstyle Packages

What our customers are saying about us

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07 Jan 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Both of my boys haircuts were worse they have ever had!

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the haircuts the boys received. That is not the norm and we strive to make every cut the best in town. If you will make arrangements to bring your boys back, we will correct any errors with the cuts. We thank you for your patronage and sincerely hope you will allow us to correct the cuts.

Posted on 13 Jan 2019


06 Jan 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I thought the salon itself was adorable and there were a ton of things to keep your kids engaged during their visit, but what did it for me was the staff. They were not very friendly and I felt like I was putting them out by being there. I felt like they didn't like kids which for a kids salon you would kind of expect. I did the babies first hair cut package which is a kids haircut and nothing more.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the customer service exhibited by our staff. That is not the norm and we strive to make every visit positive and pleasant. An unfriendly demeanor by any of our stylists is neither tolerated nor acceptable and we sincerely apologize if you received anything but great customer service from our stylists. Please feel free to contact me at ccnashville@haircutsarefun .com with your contact information so that we can further discuss your visit and address your concerns. Thank you very much.

Posted on 09 Jan 2019

Nashville
10 Nov 2018
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

If you are going to allow people to book appointments you need to respect their time and follow through on that commitment. Otherwise just advise it’s first come first serve.

Response from Cookie Cutters Haircuts for Kids

Danya, we are truly sorry that we did not meet your appointment time. We strive very hard to service our customers timely and well. Please know that your experience is not the norm, but we are distressed when any of our customers do not experience timely and outstanding service. We apologize for missing your expectations and will address the issue.

Posted on 12 Nov 2018


12 Feb 2019
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

when we arrived there were 2 women working. We went to sit down to begin the haircut and something seemed off. The women who was going to do the haircut was in training and that was NOT disclosed to us beforehand. The other stylist was going to watch her do the cut but did not let us know beforehand that we would be using a stylist in training or give us the option to decline said service. a person should ALWAYS be told if the person is training etc and be given the opportunity to accept or deny. They just weren't going to say anything. I said I would be more comfortable with the other main stylist doing the cut and she was visibly annoyed at me and argued/was hostile about be requesting her to cut instead of the trainee. Then- bc of this interaction the stylist charged me for a full cut, when before she said it would only be a "bang cut" as to punish me.

Response from Cookie Cutters Haircuts for Kids

We are very disappointed to learn that you are not fully satisfied with the customer service exhibited by our staff. That is not the norm and we strive to make every visit positive and pleasant. An unfriendly demeanor by any of our stylists is neither tolerated nor acceptable and we sincerely apologize if you received anything but great customer service from our stylists. Please feel free to contact me at ccnashville@haircutsarefun .com with your contact information so that we can further discuss your visit and address your concerns. Thank you very much.

Posted on 13 Feb 2019
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