Cookie Cutters-Jupiter, FL (958 reviews)

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My son went in for a haircut on Wednesday, August 13. The salon was running 30 minutes behind which I was very patient with given back to school rush. He had a haircut with Tiffany, and I thought everything looked great until I got home and realized she shaved off part of his right eyebrow! She never said anything about her HUGE mistake! My poor son was as asked by his teacher what happened because she was concerned. I will never be going back to cookie cutters again, so awful!

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The person cutting my son's hair asked our nanny who was with him if he was Indian. Our nanny said yes, his parents are of Indian origin. The person proceeded to tell our nanny how Indians are cheap and never tip her well, in front of my young son. My nanny was extremely uncomfortable and this woman would not stop saying negative things about Indian people. I am disgusted that someone would do this, especially in front of a young Indian boy. We will never come back to this shop.

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This was only our second time here. The first time - my babys very first haircut they cut his ear. I decided to give them another try for his second haircut(this visit) and the women cut his hair so badly! She accidentally chopped off the front of his hair he ended up with a half buzz cut which is not what we wanted at all. Then she also missed huge sections. Im extremely disappointed as we drove 30 minutes each time for the fun atmosphere but if the haircuts cannot be done properly then theres no point. After I left a review about the first appointment someone said they were going to reach out to me and never did, despite me reaching out to them multiple times.

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The stylist DID NOT SANITIZE HER INSTRUMENTS. Yuck. Used a dirty rag to wipe hair from her station, then on to the next kid. Got out a clean comb, but did nothing at all to sanitize her scissors or clippers. When we asked her to please do that, she quickly spritzed with something then wiped them off with the same dirty rag. She didn't clean anything on the parts of the chair that the child is encouraged to touch. Would never go there again. Gross.

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The service was terrible. I was charged $40 for my daughter’s cut. She has long hair and it came out crooked. Stylist sat on a chair my daughter standing up and did not even wet hair to cute terrible. Took forever. Had to go elsewhere right after to get it fixed. Terrible.

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We arrived 2 minutes late, but then spent the next 40 waiting for the stylist to get us. She kept walking away to grab supplies and was very slow cutting his hair. Yes he was upset and crying, but she scared him with the clippers. I was so frustrated that I said forget the certificate and pieces of hair, which honestly were swept up before we could even get some. Overall a horrible experience and will never return.