Cookie Cutters-Jupiter, FL (913 reviews)

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Expensive cut for 10 mins. Needed to even out the back of his hair at home.

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We had Ruth, and she was very patient and great with our baby for his first cut!

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I have taken my son to Cookie Cutters Jupiter since it opened. We always make an appointment online and rarely ever have to wait until yesterday. The appointment was scheduled for 3:45pm and his haircut didn't begin until 4:20pm which was frustrating and the whole reason behind making an appointment. Also, our account reward points are still messed up as it is showing a balance of 35 points when we should have many more.

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We enjoy coming to this salon, even drive 45 minutes! Today, we were disappointed to learn when we showed up for our appointment, that there was a 25-30 minute delay. There should be more time in between each appointment to account for children having a difficult time and for just a typical kid haircut. Please consider more time when scheduling.

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Honestly, I only go there because of Nikki. I’ve had some not so great experiences with other stylists here until we booked with Nikki. Ruth on the other hand, I am so confused as to why she’s still working there. The way she treats customers is the reason why you lose customers. If a client is scared, cries or anything except calm, she treats you horrible. I’ve had some friends go to her before (I wanna say it’s been a while) and they’ve all said the same thing. Keeping Ruth as an employee is keeping your company from growing. I’ve witnessed her mistreating a client as well an employees with my very own eyes. As I have stated, we go to Nikki and am so grateful for her. My older son is autistic and he feels so comfortable with her and well as my younger son now. I know there is no manager on site but please have a talk with your employees and remind them that there are kids that won’t be as “behaved” or will be terrified of getting their hair cut. Thank you.