Cookie Cutters-Jupiter, FL (913 reviews)

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The stylist who did my son’s hair was less than welcoming. He is 2 and was struggling with wanting to get a haircut and she did nothing besides continue to check her watch and remind us she had limited time even though she pulled us back before our appointment technically started. When we got our son to pick a chair and sit he squirmed a tiny bit and she mumbled “oh great”. For someone who works at a place geared towards kids, she had no idea how to interact with them.

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Unfortunately, Zander has a bald spot over his left ear from the clippers. I was asked to hold him still after the mistake. I just wish I could have been asked before she trimmed around his ears. Zander sat still and let her do what was needed. Very disappointed with his cut... We love this concept, but probably won’t return. The ladies were all nice and they all had tremendous patience with the kids, but this is a pretty Big misshape. My poor 5 year old has to sport a bald spot .

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We have been bringing our son to have his haircut here for 2 years, always with Kristen who did a great job. However, she is no longer working there and the last two times we have been have been unsatisfactory to say the least. This last time was the last straw. We will not be going back. The girl who cut his hair today was out of it and her hands were shaking. My husband had to tell her and explain multiple times what we wanted-a classic little boys cut, nothing complicated. His hair looks awful even after he tried to have her fix it. It is cut straight and too short across the front and still somehow too long on top. Never mind we are supposed to have pictures taken tomorrow and I have to find somewhere to take him to fix it. Very disappointed and have been giving them the benefit of the doubt with all the new people but no more.

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Waited 30 minutes for our appointment we made a week ago for cut & fairy hair. We got a rushed one inch taken off the bottom and the stylist didn’t know how to do the fairy hair. Another lady had to do it and they didn’t even offer to style her hair. It looked worse when we walked out of there than when we got there. Super bushy and frizzy. What a joke for $50.

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The stylist DID NOT SANITIZE HER INSTRUMENTS. Yuck. Used a dirty rag to wipe hair from her station, then on to the next kid. Got out a clean comb, but did nothing at all to sanitize her scissors or clippers. When we asked her to please do that, she quickly spritzed with something then wiped them off with the same dirty rag. She didn't clean anything on the parts of the chair that the child is encouraged to touch. Would never go there again. Gross.