Cookie Cutters-Jupiter, FL (931 reviews)

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We have been bringing our son to have his haircut here for 2 years, always with Kristen who did a great job. However, she is no longer working there and the last two times we have been have been unsatisfactory to say the least. This last time was the last straw. We will not be going back. The girl who cut his hair today was out of it and her hands were shaking. My husband had to tell her and explain multiple times what we wanted-a classic little boys cut, nothing complicated. His hair looks awful even after he tried to have her fix it. It is cut straight and too short across the front and still somehow too long on top. Never mind we are supposed to have pictures taken tomorrow and I have to find somewhere to take him to fix it. Very disappointed and have been giving them the benefit of the doubt with all the new people but no more.

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Waited 30 minutes for our appointment we made a week ago for cut & fairy hair. We got a rushed one inch taken off the bottom and the stylist didn’t know how to do the fairy hair. Another lady had to do it and they didn’t even offer to style her hair. It looked worse when we walked out of there than when we got there. Super bushy and frizzy. What a joke for $50.

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We arrived 2 minutes late, but then spent the next 40 waiting for the stylist to get us. She kept walking away to grab supplies and was very slow cutting his hair. Yes he was upset and crying, but she scared him with the clippers. I was so frustrated that I said forget the certificate and pieces of hair, which honestly were swept up before we could even get some. Overall a horrible experience and will never return.

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The stylist DID NOT SANITIZE HER INSTRUMENTS. Yuck. Used a dirty rag to wipe hair from her station, then on to the next kid. Got out a clean comb, but did nothing at all to sanitize her scissors or clippers. When we asked her to please do that, she quickly spritzed with something then wiped them off with the same dirty rag. She didn't clean anything on the parts of the chair that the child is encouraged to touch. Would never go there again. Gross.

Comment

This was only our second time here. The first time - my babys very first haircut they cut his ear. I decided to give them another try for his second haircut(this visit) and the women cut his hair so badly! She accidentally chopped off the front of his hair he ended up with a half buzz cut which is not what we wanted at all. Then she also missed huge sections. Im extremely disappointed as we drove 30 minutes each time for the fun atmosphere but if the haircuts cannot be done properly then theres no point. After I left a review about the first appointment someone said they were going to reach out to me and never did, despite me reaching out to them multiple times.