Cookie Cutters-Jupiter, FL (1006 reviews)

Comment

Stood around for 15 minutes past appointment time without anyone checking us in. Then the stylist asked if we were late, like we hadn’t been standing there the whole time. You need to hire a receptionist. One day when I was there a child (who was obviously too young to be working) was working reception and using the computer.

Comment

I was not happy with my child’s haircut. I feel that most boys heads are shaved off. I explicitly said I like long hair and to only use clippers over the ears and neckline. Instead, the stylist understood she could shave the back and cut at the top. I feel that if I would have not stopped her, she would’ve to chase my child’s golden hair at the top. She used scissors on the top but shaved all around the back. Very unhappy and I paid for the service at a courtesy. I feel that you should hire Stylist than know how to cut various haircuts. And if the Stylist did not understand what I was talking about, she could’ve asked for a picture. On top of everything, my child’s neck is all red. I’m not sure if she got upset because I expressed that I do not like the haircut, but this is the first time his neck looks all scraped. I do not know how to cut hair, but it looks like somebody with no experience cut my child’s hair. I know grow hair grows back. But this is the holidays. Now I have to hope that is OK for Christmas.

Comment

We arrived 2 minutes late, but then spent the next 40 waiting for the stylist to get us. She kept walking away to grab supplies and was very slow cutting his hair. Yes he was upset and crying, but she scared him with the clippers. I was so frustrated that I said forget the certificate and pieces of hair, which honestly were swept up before we could even get some. Overall a horrible experience and will never return.

Comment

The service was terrible. I was charged $40 for my daughter’s cut. She has long hair and it came out crooked. Stylist sat on a chair my daughter standing up and did not even wet hair to cute terrible. Took forever. Had to go elsewhere right after to get it fixed. Terrible.

Comment

The stylist DID NOT SANITIZE HER INSTRUMENTS. Yuck. Used a dirty rag to wipe hair from her station, then on to the next kid. Got out a clean comb, but did nothing at all to sanitize her scissors or clippers. When we asked her to please do that, she quickly spritzed with something then wiped them off with the same dirty rag. She didn't clean anything on the parts of the chair that the child is encouraged to touch. Would never go there again. Gross.