Cookie Cutters-Lutherville, MD (2013 reviews)

Comment

My experience varies with every visit. My son's last hair cut was great but there was only one person working that day and she kept having to stop the haircut to answer the phone and schedule appointments. Fortunately my son is pretty patient and cooperative for a 3 year old but the hair cut took a long time. Previous hair cuts have not been as good of quality but we continue to return because of the nice environment.

Comment

Very nice but made side comments that were not exactly professional and seemed very critical of my child. The hair cut was not of par to pervious visits and when trimming bangs got hair in both children’s eyes and asked me to wipe them which is fine but I felt that has not occurred before in other visits. I hope this provides helpful info for future clients and visits. Thank you!

Comment

This was a rescheduled appointment after Cookie Cutters Lutherville declined to try to accommodate our original appointment after we arrived 10 minutes late. For a business which caters to children, this approach to late arrivals is fairly draconian.

Comment

This is the third time that we’ve brought Duke to get his haircut and this time we were not happy with the haircut. There was a big chunk of hair cut out of one side. There was nothing that could have been done by the time we noticed.