Cookie Cutters-Lutherville, MD (2055 reviews)

Comment

I arrived at 2:00 for a 2:15 appointment and wasn't sat at a chair until 2:40 (after asking when I would be called back). Then the haircut took over 20 minutes. Everyone who came in after me had come and gone by then. My child's haircut was such a disaster that after we washed it and let it dry, we had to buzz all of his hair off. Some parts were way too short (like 1/2 inch on the top of his head) and some parts were so awkwardly long (like 2 inches on the side of his head). He has beautiful curls and I asked to keep some of the length so my husband and I were so sad when we had to buzz it off. I will never be coming back here.

Comment

We have been going to a different Cookie Cutters location for almost 2 years and have loved it. We needed to go to this one for scheduling reasons, and it was a horrible mistake. Our stylist, Karyn was awful. No introduction, no smile, no greeting. She didn’t let him watch TV, even though we asked multiple times. She would grab his shirt collar to get him closer to her and pull and push his head. I could go on and on. We didn’t get the haircut we wanted and I’ll have to take him again somewhere else. This was probably his 8th haircut and he’s never cried. He was hysterical throughout most of it. Just go somewhere else.

Comment

Stylist didn’t listen to what we wanted at all. We said we wanted the bangs a little bit above the eyebrows. She Cut the bangs way to short, and uneven. My child looks ridiculous. This is the worst visit we’ve ever had.