Cookie Cutters-Lakewood, CO (525 reviews)

Comment

The facility was not very clean (the play equipment and bathroom). Our stylist did not introduce herself, and seemed uninterested in working with kids, although she did a good job.

Comment

Roberta did my child's cut great. However she didn't have much of a personality. No smile at all. Totally not personable which was a disappointment compared to every other time we have gone in. She wasn't rude which was good but customer service was definitely lacking. She didn't make the experience more fun for my child than if I had taken them to Great Clips. The cut was good and the Netflix playing is great as well as the seating options. Also the young lady with the blond hair wasn't very nice either. Didn't get her name. She seemed in a hurry to take a break or leave. Just wasn't the experience we had previously.

Comment

My son had an appointment for 6:15 PM. We wanted earlier, but that was all that was available on-line. We arrived promptly at 6:15 and had to wait 20-25 minutes for a 10 minute cut. The Internet was down, so the TVs were not working. The stylist was very good with my crying/scared son, but the cut was way too short.

Comment

This haircut was the worst my son has gotten, it was uneven and not faded correctly. They also cut it too short, making it hard to get it corrected. Very unhappy with this trip. Every other time it's been good, but this trip was a bad, bad cut.

Comment

I feel like if you are required to make an appointment than your appointment needs to be taken on time and others should not get to go infrount of you. I felt very angry today when I showed up on time and a walkin was taken infrount of me. As this was my third time thier this week and I was fallowing instructions to make an appointment as you guys have seem to be very busy over the last week I would assume because of back to school. Overall it's a great please to go I would just recommend hiring more staff and only taking walking or reservations. Thanks