Salon Rouge - Mishawaka (4127 reviews)

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I came in a low light correction visit on the crown of my head. My stylist appeared confident but over whelmed. She was doing me and went over to another client and got my color grade 10 on hers grade 1. Then all focus on cleaning up her lighten coverage. During my visit I continued to say are you rushed? Is everything ok? She continued on cutting/ barely trimming my hair. I responded. That's your cut. She reacted then continue on. She wanted me to come back for complete foils to correct since she said she has no time. When checking out she charged me for FULL HEAD COLOR . And she just did CROWN. and hair cut. I felt she was very over rushed and not focused. And I was over charged for visit. Would love feed back from you to get a credit for my visit

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I was slightly disappointed. I called confirming my appointment with Taylor (I think) and was told who and how much my cut/style would be (35 with Lexi) and at that time I asked if they could also curl my hair. I was informed normally a curl is free but maybe ($10) if more extensive but normally a cut comes with some sort of style. I was expecting to spend 45 plus tip just to be safe. When I arrived someone else cut my hair. At check-out I was informed that the hair with curl was 55. When looking up the talent who cut and styled my hair she normally charges $40. So adding loose curls was an added $15? This is not the first time the quoted haircut the talent member charges (per online website) doesn't match with what I'm charged at check-out. The girl who cut and styled my hair was super nice it is just the charging and communication doesn't match up. I ended up spending about 70 dollars on a hair cut with loose curls. I don't think stylist should be changed or prices changed without informing the customer beforehand and I think you need to make sure your website is up to date on charge cost. My stylist was great though and I don't think she knew I was told it would be someone else and a cheaper price, I liked my stylist I just wish I knew she was more expensive than what I was originally told.

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I've come to Salon Rouge for several hair coloring appointments now, and overall I really enjoy them. However, this last time I was pretty disappointed that my hair stylist didn't even make an attempt to clean my face or neck after dyeing my hair a deep red. She merely asked "You're not working today right?" and then did not proceed to try to clean up my hair line, neck, chin, or ears. I've had good experiences with Salon Rouge and I will continue to go there, however, for spending $100+ on getting my hair all over color and trim, I think my stylist should make clean my face up a bit so I could at least run some errands after my appointment if I had to. I understand that hair dye gets on the skin, and does fade away. But, again my disappointment was with the fact that my stylist did not even try to clean it up. She just left me with red dye marks on my face, chin, ears, and neck. So much so I had to run home to scrub my face before I could go anywhere.

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I was satisfied with the haircut. And was shocked I had no other client sitting next to me during my appt. I'm not sure that went all that great with just me and Chrissy with that area all to ourselves - don't get me wrong I like it that way. I've always thought a great idea would be to get a cut in the privacy of my own home - just a thought because of the kind of discussions we have had for many many years now, I do not want others to hear it. So when that lady was standing right next to us at the front desk it makes me want to stop talking as it is none of their business. But I was not happy that the price went up $5 and I was not made aware of that before my appointment. I would recommend you inform your customers of price increases. I mean for me personally, I always bring the exact amount of the cost plus tip. Unreal that for the 1st time ever I actually had an extra 5 bucks on me for plans later on. Of course that caused a problem with those plans later on because that money was gone. It is worth the extra money for me to get a professional haircut, just not sure I fit in there because of my status. And I think that causes problems. I'm not sure you understand all that much people whom are different than your regulars - esp men. I wish I could afford to get it cut more often. Anyway thanks, I appreciate you.

Comment

Salon was nice, clean, stylish. People were friendly and pleasant. Stylist did a nice job with my haircut. However, thought it was a bit pricey ($60) for a trim and blow-dry. Despite price, plan on returning again and would recommend it to others.

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Costs too much for just a haircut and didn't even get it washed plus I got one hair care product and it was $89 can't afford it.