Salon Rouge - Mishawaka (3987 reviews)

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I liked the hair cut. But it wasn't what I wanted at all. I asked for curly, blonde, and long in the front. I got chin length, straight, and she dyed it the exact same color brown I already had. I didn't mind paying for the cut because I liked it. But it made me sick paying that much to dye my hair the same color. I could have gotten a box dye and done it myself. In fact, I will in a couple months to fix it. The entire time she complained about some lady stealing her stool. I also was interested in buying some products for my hair. But she only told me about one and I couldn't hear what she said because it was so noisy in there. So I ended up not buying any. Then to make matters worse, she had curly long blonde hair herself. I was like, why couldn't you do that on me like I asked for?? I felt like I was being rushed through the process and not asked enough questions about what I wanted. Like she decided to donate my hair without asking me first. I would have liked to have kept it. The chair was really uncomfortable to sit in that long. I hope the new building has more comfortable chairs for people. The shampoo assistant was really good. They were friendly to me at least. I won't be going back though.

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I was there for 3 hours and didn’t get my hair dried or styled. Left the salon with wet hair. I was charged $220 to leave the salon with a wet head. I will not be returning. The color looks great, but the service I received was terrible.

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I went to get my hair colored and trim today. I wanted dark black with a hint of blue(even showed a picture) i did not get what t wanted. The color is more blue than black and my blonde hair is showing. The color was not rinse out all the way. I even ask the girl if she could do it and she said yes. Super upset over it. I paid for it and left......but not happy. Dont know if ill ever go back there again.

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I did not feel there was any care taken during my most recent visit. What I received compared to what I requested, reiterated, and confirmed prior to the first cut was far shorter then even the shortest length I said I’d be comfortable with. I felt as though the stylist knew that too, but tried to play it off on the way it was styled. Is it terrible, no. Is it what I asked for or was prepared for, absolutely not. I hope it grows quickly so I can achieve what I was hoping for, but when it is time for it to be cut again I will not return. I do not appreciated being treated like a number, and pushed through as quickly as possible with an end result far from what I was prepared for. Do better.

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My hair looked almost the same when I walked out as when I walked in. Very disappointed in how much money I wasted. If the stylist didn’t understand what I wanted, she should have asked more questions.

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This was the worst experience I've ever had in a salon without question. I made my appointment online weeks in advance and called the salon to 1.)describe what I needed done (lighten my hair from black to medium brown & haircut and 2.) to get a quote for the visit. She quoted me $114 for those services and confirmed my appointment with my requested stylist (Heather). However, when I arrived for the appointment, I had been assigned to a stylist that I'd never met and was told that they were "squeezing me in". I let them know that I scheduled weeks in advance and had specified who I wanted to have do my hair and they literally just shrugged it off. Since I have small children and am not able to visit the salon often, I decided to trust that the stylist was qualified and could do what I wanted. Unfortunately the young girl that worked on my hair was not qualified and was rushing around to help me and work with other clients and then told me that the cost would be $160 instead of the $114 I was quoted. When this was brought to the salon manager's attention, she immediately made it seem as if it were my fault that I received an incorrect quote over the phone, saying that they really need to see my hair before giving a quote - that is fine, and if that had been what the receptionist told me, I would have been happy to come in beforehand for a quote - however, she did give me a quote and therefore the salon should either apologize for giving wrong information or stand by the quote - not make the client feel like they are in the wrong. The stylist then proceeded to color and dry my hair and the result was a splotchy mess, there were some areas that were really light and others really dark, clear evidence that this stylist was not qualified to do this type of color job. To make matters worse, when I pointed this out to her, she said that I should just let it "settle" for a couple of days and it would all blend it. I am almost 40 and have had my hair colored many, many times, this was the craziest thing I'd ever heard. I let her know that I would not be leaving the salon looking like a leopard and that it needed to be fixed. She finally agreed and I had to undergo another color treatment just to even out the color. My hair should never look the way that it does after visiting a salon with "color experts" I would never recommend or trust this salon again. There are probably 4-5 good stylists and the rest are just kids who should not be doing complex hair appointments. In addition to the abysmal service and quality of coloring that i received, the general appearance of the salon is much worse than it was the last time I visited a year ago. The stylists used to look presentable and even fashionable, I was always impressed with how pulled together they all looked - not anymore, almost everyone looked sloppy and basically like they just rolled out of bed, including the receptionist and manager.