Cookie Cutters-Perry Hall, MD (2103 reviews)

Comment

We have been taking our daughter to cookie cutters for the last year and have loved it. Tonight we had the worst experience and we won't be back! The lady cut her bangs way to short and they are CROOKED! She also cut a few TINY and I mean small spots on the sides of our daughter's hair and we were charged for a full cut! SHES NOT EVEN 2 AND HAS A SHORT THIN NATURAL BOB THAT DOESNT EVEN TOUCH HER SHOULDERS!! The woman didn't ask if we wanted it trimmed or even say it would be another $10 added to the bang trim I had signed up for!! Never again will we go or recommend anyone to CC.

Comment

I would recommend this place because I’ve been multiple time but I would never schedule with Denise again for my child

Comment

I have been taking my toddler to Cookie Cutters for 6+ months. He generally does not enjoy haircuts, will often resist and become tearful. We have had some successes in the past with different stylists and approaches. Unfortunately our experience today was by far the worst one we have had. We arrived early to allow more time only to find the front door locked. Once inside, we were rushed into a chair to start the cut. My son resisted and I physically had to redirect him. I reminded my son multiple times to keep his mask on, helping pull it over his nose and mouth. However, at one point, the stylist told my son she would stop the haircut if he couldn’t keep his mask on, and expressed frustration that he was tearful and crying. This stylist proceeded to physically put his mask over his face while he was sitting in my lap, which made my son even more upset. Ultimately the stylist shared she had spent too much time with my son and this was going to make her behind schedule for her next appointment. We ended the cut and my son calmed down enough to play on the playground. While paying, I learned that our stylist did not have an appointment following my son and she actually had a break in her schedule. Overall, I felt the experience was disrespectful and not something a young child should have to endure, especially at a hair salon specializing in kids cuts.

Comment

Hair was not cut according to the direction given by the customer.

Comment

The haircut experience was fine, I actually wasn't there for that but my husband had no complaints. I walked into the salon and my child yelled "MOMMY" with excitement to see me. His stylist said "Is that your baby? You're so tiny and he's so big. " I really don't think she meant any malice but her comment was NOT okay. She needs to be cognizant about what she's saying to people. I really think she meant it as a comment to me but it was definitely a jab towards my four year old.