Cookie Cutters-Chesapeake, VA (1481 reviews)

Comment

This is the second time my son has gotten a hair cut here and the first time it was an uneven cut around the edges. My son does not like trimmers so the stylist must not know how to cut with scissors. However despite that we are new to the area and I bought a gift card for 4 hair cuts. So I went back this time and made to sure to schedule with a different stylist. She was nice and more inviting than the first stylist we had but cut his hair too short. I asked for a trim around the ears and neck and a slight trim on the top. She just kept hacking away at his hair. At one point I thought about tell her to stop but didn't want his hair to be uneven. He has curly hair and again didn't want trimmers we needed a scissors. She Even got the thinking sheers out and he is young so I hope she didn't cut all his curls off. I left that place upset and the stylist at the check out miserable she didn't offer my son a lollipop or balloon. I was so hangry about his cut which is also uneven in the front, I paid and left. I won't be using the rest of that gift card or returning I'm beyond frustrated and upset about my sons hair, let alone the check out stylist. The lady Dominique that cut his hair was friendly and patient but she did not listen to what I wanted and or do an even cut. Yes he has curly hair but she nearly cut all his hair off so you can clearly see it's not even.

Comment

The lady who cut my sons hair didnt seem to know how to cut a childs hair. She blamed bald spots that she made with the clippers on my son's head shape/texture. When I tried to work with her to correct his hair to my preferences she got an attitude and started throwing scissors and combs around. When I went to check out she still had an attitude and slammed the register closed. She made sure to let me know that she wasn't happy with the fact that I'm not happy about my son's haircut

Comment

After getting home yesterday after our cuts for both of my boys I found that their haircuts were horrific! The back line at their neckline was so crooked that a child could have done better! After watching the stylist work and then looking at her I believe she was on some kind of drugs. Waiting for management to get back to me. Never used this stylist before and never seen her before either. She was blonde and did both of my boys haircuts.

Comment

After getting home yesterday after our cuts for both of my boys I found that their haircuts were horrific! The back line at their neckline was so crooked that a child could have done better! After watching the stylist work and then looking at her I believe she was on some kind of drugs. Waiting for management to get back to me. Never used this stylist before and never seen her before either. She was blonde and did both of my boys haircuts.

Comment

Hairdresser did not sanitize her hands prior to providing service to my child. Hairdresser was friendly but seemed to be brand new at cutting hair. My daughters straight hair is now uneven and her bangs are uneven as well. There were a total of 12 people inside the business for approximately 30 minutes. I felt uncomfortable with a hysterical screaming & crying unmasked child the entire time we were there. (That child was also getting their hair cut). Each time I schedule an appointment here there always seems to be a negative issue. I will no longer be a customer at this establishment.