Irelands Spa & Salon - Lancaster (969 reviews)

Comment

I booked my pedicure for 12:15 for Saturday. I sat until 1:00 p.m. I asked the receptionist was I forgot about. She was nice enough to go back and said she was finishing up. 1:15 comes and was finally taken back. I don't know what happened but I normally don't complain but this is unacceptable. Things happen but let your customer know. I had an appointment at 2:15 and I had to cancel it because they close at 3:00. I have to laugh because you're worried about your terms and conditions of being late. This was definitely a customer's terms and conditions.

Comment

Overall, it was a disappointing experience. The first time I ever went here I had the best experience but this last time was the worst hair appointment I’ve ever had. The hairdresser was not friendly at all and act more as though she was mad and didn’t want to be there. She was aggressive with shampooing not relaxing at all. She near ripped my ears off every time she brushed my hair during the blow drying process. I’ve never had a hairstylist that I thought was going to burn me with the curing iron but I was genuinely consider with her. The haircut was not what I wanted but hair will grow back. I’m not sure if she just had a bad day, but it was the worse salon experience I’ve ever had.