Irelands Spa & Salon - Lancaster (969 reviews)

Comment

I came in for a facial. The receptionist was wearing a sweatshirt and the lady who was going to do my facial was behind the desk. She did not introduce herself or give me her name. Facial was nice but I feel like instead of leaving me alone during steam time for 7 minutes you should have them maybe put your hands in warm lotion or hot pad on shoulders for more relaxation. The same for the 10 minutes of mask time just a little xtra that other spas do. Also offer water! After I was not told any of the products used or if I was interested in purchasing any. Also when paying they should not stand there while cashing out and giving a tip. They should also give their business card after.

Comment

Dermaplaning facial resulted in several small scratches on my face/neck. Extractions were done by hand popping which I have never experienced before.

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I chuckled my appointment was at 530. They didn't get me until 550. My last appointment I was late 15 min due to an accident and they cancelled me. What gives!

Comment

Very unhappy with the stylist. If you are not able to do something, it needs to be shared that it’s not a suitable style for the client or you aren’t able to do it. We gave her a second chance with the same result. This time it was also $8 more and no styling either. Would NOT recommend. Our son goes to a male stylist there and we have never had these issues.

Comment

I booked my pedicure for 12:15 for Saturday. I sat until 1:00 p.m. I asked the receptionist was I forgot about. She was nice enough to go back and said she was finishing up. 1:15 comes and was finally taken back. I don't know what happened but I normally don't complain but this is unacceptable. Things happen but let your customer know. I had an appointment at 2:15 and I had to cancel it because they close at 3:00. I have to laugh because you're worried about your terms and conditions of being late. This was definitely a customer's terms and conditions.

Comment

Overall, it was a disappointing experience. The first time I ever went here I had the best experience but this last time was the worst hair appointment I’ve ever had. The hairdresser was not friendly at all and act more as though she was mad and didn’t want to be there. She was aggressive with shampooing not relaxing at all. She near ripped my ears off every time she brushed my hair during the blow drying process. I’ve never had a hairstylist that I thought was going to burn me with the curing iron but I was genuinely consider with her. The haircut was not what I wanted but hair will grow back. I’m not sure if she just had a bad day, but it was the worse salon experience I’ve ever had.