Cookie Cutters-Royal Oak, MI (641 reviews)

Comment

Carol gave me attitude because we were there 5 minutes early saying “youre early but i guess ill take you now” and kept saying “jesus christ” everytime my son would move and continued to shave his neck when i told her not to resulting in cutting my son who now has a large bloody gash in his neck

Comment

Two things I was disappointed about. 1 was that the stylist never came and asked if I was satisfied with my sons haircut. She left too much on top and I needed him to get back in the chair and put the cape back on. Another thing that happened. I was comforting a mother with a crying 2 year old and Debbie basically told me I cant talk to her. I told her that I was reassuring the mom because my son used to cry too. Debbie was super rude and I am surprised she works with kids.

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They were rude to us and then clipped my son’s neck with the clippers.

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My son is autistic and the person who cut his hair did a terrible job and wasn’t patient with him. The front of his hair is uneven, he’s bleeding on the back of the ear, and the person cutting his hair was in a hurry because of other clients. He also has a bald spot now right above his ear

Comment

We usually go to cookie cutters northville for our kids cuts, but they were booked so we decided to try this Royal Oak location. I am so disappointed with the cut. My son's hair looks horrible and even when I asked the stylist to fix it, she did worse. Her excuse to my husband was that my child's hair is "fuzzy!" The hair is completely uneven and I'm going to have to take him somewhere else to have it fixed and pay more money. I'm so upset. Even when my kids are crying, moving, and fussing, Northville stylist have always done a great job. That is why we only bring our kids to cookie cutters. We will NEVER go back to Royal Oak and I will be contacting a manager to voice my concerns as well!