Cookie Cutters-Royal Oak, MI (652 reviews)

Comment

We arrived on time for the appointment, but were rushed as if we had arrived late. I understand appointments are short and the schedule was probably full, but if the time allotted is not enough time to get through the haircut and to be nice about it, then maybe you need to think about longer appointment times. The stylist acted annoyed with our toddler (who is not even 2) and with my husband, who was simply trying to keep our toddler calm. We will not be returning - it's not worth the money.

Comment

I don't expect much when I come here, quick and easy. But this was by far the worst haircut my son has ever had, just based purely on skill level and how it turned out. We will never be back.

Comment

I’m very disappointed with the haircut my 5-year-old son received today. He’s severely autistic and nonverbal, and after three months without a cut, we expected care and patience. Instead, the stylist, Jessica, rushed through it in just 13 minutes, didn’t follow our directions, and left his hair uneven—including poorly done sideburns. She was also rude and visibly uncomfortable with his sensory needs. This is supposed to be a supportive space for special needs kids, but it felt anything but. Sadly, this isn’t our first poor experience with her—she also gave him a bad cut last year that had to be corrected. We won’t be returning to Jessica. Natalie, who cut his hair last time, is patient, kind, and actually listens—someone we’d much rather continue with. I hope management takes this seriously, because we definitely didn’t receive the $30 in service we paid for!!

Comment

We felt extremely rushed and the stylist didn’t listen to us when we said trim the back and chopped all his curls. I wanted to cry as we were leaving to be honest. Vety disappointed.