Cookie Cutters-Royal Oak, MI (641 reviews)

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We felt extremely rushed and the stylist didn’t listen to us when we said trim the back and chopped all his curls. I wanted to cry as we were leaving to be honest. Vety disappointed.

Comment

I don't expect much when I come here, quick and easy. But this was by far the worst haircut my son has ever had, just based purely on skill level and how it turned out. We will never be back.

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We arrived on time for the appointment, but were rushed as if we had arrived late. I understand appointments are short and the schedule was probably full, but if the time allotted is not enough time to get through the haircut and to be nice about it, then maybe you need to think about longer appointment times. The stylist acted annoyed with our toddler (who is not even 2) and with my husband, who was simply trying to keep our toddler calm. We will not be returning - it's not worth the money.

Comment

We usually go to cookie cutters northville for our kids cuts, but they were booked so we decided to try this Royal Oak location. I am so disappointed with the cut. My son's hair looks horrible and even when I asked the stylist to fix it, she did worse. Her excuse to my husband was that my child's hair is "fuzzy!" The hair is completely uneven and I'm going to have to take him somewhere else to have it fixed and pay more money. I'm so upset. Even when my kids are crying, moving, and fussing, Northville stylist have always done a great job. That is why we only bring our kids to cookie cutters. We will NEVER go back to Royal Oak and I will be contacting a manager to voice my concerns as well!