Cookie Cutters-Royal Oak, MI (652 reviews)

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I’m very disappointed with the haircut my 5-year-old son received today. He’s severely autistic and nonverbal, and after three months without a cut, we expected care and patience. Instead, the stylist, Jessica, rushed through it in just 13 minutes, didn’t follow our directions, and left his hair uneven—including poorly done sideburns. She was also rude and visibly uncomfortable with his sensory needs. This is supposed to be a supportive space for special needs kids, but it felt anything but. Sadly, this isn’t our first poor experience with her—she also gave him a bad cut last year that had to be corrected. We won’t be returning to Jessica. Natalie, who cut his hair last time, is patient, kind, and actually listens—someone we’d much rather continue with. I hope management takes this seriously, because we definitely didn’t receive the $30 in service we paid for!!

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We felt extremely rushed and the stylist didn’t listen to us when we said trim the back and chopped all his curls. I wanted to cry as we were leaving to be honest. Vety disappointed.

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I’m absolutely sick to my stomach. Thank god I had Santa pictures done last week. First, I booked a shampoo and cut: without even wetting down my daughter’s dirty, crimped up hair, the stylist Tamara hacked off a few inches from the bottom. When I pointed out that it was all crimped, she at least wet it down with a spray bottle. I walked away to check on my son in the waiting area and when I returned my daughter’s bangs were cut very short at a perfect right angle over her temples. I had planned to ask the stylist to taper her bangs at the side for a face frame, as they were cut before we came in, but apparently my opinion didn’t matter because my daughter was indeed getting a “cookie cutter” haircut. Hopefully the stylist could tell that I was upset when I commented “wow, those are straight” because I was trying not to freak out my four year old. And at that point, no one can reattach the hair once it’s been cut off. So what could anyone do? Then at checkout they initially charged me for the shampoo, and I had to point out that it never happened. The girl at the counter offered to shampoo next time when we come back, and I pointed out that hopefully if I come back next time and book a shampoo it will actually happen. Not sure if we’re coming back at all after this disaster. At least it’s hat season for a few weeks while her bangs grow back out. I took her to a salon so that they’d be tapered professionally—I could have chopped them straight across like this over my kitchen sink. No, I wouldn’t recommend anyone to bring their kid here after this experience. Absolutely the worst experience we have ever had here—and we drive quite a ways for this kid-oriented salon.

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Bad haircut.

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My son has developed rash after getting a hair cut from this place, the itch persists even after 2 weeks. I will never visit the place as I think they do not sanitize combs or clippers/scissors. Very poor hygiene all around the place.

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I unfortunately was incredibly disappointed with our experience. Although the stylist, Lexy, did try I feel as if it was very a poor hair cut. I understands kids move which makes the cut difficult but that is why we specifically chose to go to a child friendly place. Lexy didn't touch the top of his hair, his back neck line was incredibly uneven, the back wasn't faded at all there where actually patches untouched and the ears were left uneven. I repeated myself asking to have things fixed with no change. Like I said i understand toddlers are tough but thats why i spent my money somewhere where I expect them to do a good job at it. I honestly wish I would have just done it myself.