Cookie Cutters-Greenwood, IN (1890 reviews)

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The stylist was great

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we got a same day appointment as always the staff were friendly understanding and patient

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First I would like to say our stylist Dana H was great! She was very friendly and sweet towards our son for his first hair cut. She did an amazing job especially for how squirmy our son was! But I was disappointed with the ladies up front at reception. We purchased the baby's first hair cut package. We weren't able to leave with his picture or his lock of hair. After I got to the car I realized we had left his lock of hair so I went back to your building to get his lock of hair but the door was already locked due to closing time. I waved and tried to get the receptionists attention but both girls laughed and turned their backs to me which appeared to be quite intetnional (we had just left your establishment maybe 5 minutes prior). The locks of hair were very important to me especially since this was my son's first hair cut. Fortunately one of your caring stylist saw what was happening and she came to check on what I needed. She told me that I would receive my son's lock of hair with his picture that we weren't able to get the time of service. I was very disappointed and upset by how the receptionists treated me. After we paid for our sons haircut we were told it would just be one moment because they were waiting for his picture to print. We waited for about 15 minutes after the hair cut to be told the computer wasn't working and also the memory chip to the camera wasn't working. The receptionist said it would need to be picked up the next day but I asked for it to be mailed to me because I don't get to that side of town often. I would like to bring my son back for future haircuts because of how great Dana H was but I'm not sure that we will come back because of how we were treated by reception.