Cookie Cutters-Greenwood, IN (1890 reviews)

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10 days ago I tried to call Cookie Cutters to make an appointment for my son. The phone rang twice then someone hung up on me. Thinking there was a problem with the line I tried again. The second time, same thing. I waited about 10 minutes tried again and it went to the answering machine. I was so frustrated I gave up. For our visit this time, we just walked in hoping that Holly was working. Holly is consistent on how she cuts my sons hair and I have always been happy with her. If it wasn't for that, I would not go back.

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Our appointment was at noon, but we did not get seated until 8:15.

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Too expensive for a 4 minute hair cut especially when I have to add a tip!

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The staff is excellent. My wife was almost hit with a shoe that a kid threw in the facility. If the staff were able to hold the parents responsible for their kids actions that would be great.

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Good experience but not excellent because they had a problem with the software for appointments that let too many people book appointments so they were backed up trying to handle it. They did a good job and really we didn’t end up waiting extremely long. I’ve waited longer at the doctors office. It was maybe an extra 20 minutes? The hair stylist did a great job with my baby though.

Comment

The stylist was nice and good with our son. I just feel like for what we paid she didn't cut much off.. we should have been charged for a clip not a cut. She said he doesn't have much to cut off.. but yet we just watched the other stylist cut more off the little boy she had (who had very similar amount of hair). I almost feel like I could have done what she did with no expertise. I also feel like she rushed us through to get to the other 3 kids waiting. They need to hire more stylists. We'll be back because we have coupons.