Cookie Cutters-Greenwood, IN (1890 reviews)

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She jerked my daughters head around like a rag doll and her cut is super uneven. We have to take her elsewhere to get this mess fixed...

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Today our stylist was Megan and we could not have received more unprofessional service. I have zero idea how she holds a job at this location. We have been going to this particular Cookie Cutters for about 3yrs. We have never had an issue with any of the stylists and even though we have a son who is old enough to go to another barber for less price, we still continue to take our business to Cookie Cutters. Our 4yr old son has been getting the "Pompadour" haircut for the last 2 years. We have literally never had an issue and always been pleased with his cuts and the stylist who did them. Today was so different. Nothing about Megan was pleasant. After just a couple minutes of her doing my son's hair I realized she had really messed it up. Not only did she start to buz a line on the wrong side, even though the way his hair is parted and the side we cut is listed in his notes on their computer system, but she put about 1/4 inch line BELLOW the buzzed hair and away from the long part of the hair. Anyone who knows this hair cut knows that is NOT how this hair cut goes. The defining line to make it more prominent goes directly up against the long hair. It just defines the part. As you can see in the picture about that is not at all what she did and now his defining line is WAY thicker than it should be just to try and correct what she did. After bringing this to her attention she was very rude and short with me insisting that is how they always do it. Which we know is wrong because we've always had it done there and NEVER had this happen and again, it is listed in his notes on the computer. She continued to tell me I was wrong EVEN WITH the direction we part our child's hair, telling us it was "wrong." I've never seen such poor customer service. She then proceeded to walk to the back of the building to the employee room and slammed the door behind her. The other stylist who was working with her that day confirmed that I was right and she had no idea why she did that to his hair. Even after being treated this way, we were STILL asked to pay FULL PRICE for this cut. Not an apology not a discount.. nothing. I cannot describe how disrespected and disappointed I felt in leaving that appointment today and we will never ever go back during a shift that she is working.

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Abigail. stylist, was very rough with my 20 month old son. Will never come back.

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I have been to cookie cutters with my previous kids and had excellent experiences. I took my 2 year old daughter for a 1st time hair cut package today at 12pm, the lady was in a hurry because her phone was ringing it literally took her 4 min to cut her hair. I told her that one side was longer than the other, which she replied" I think it looks pretty well" I told her I wanted the 1st time package and she said " I will just change the price for regular hair cut since we did that" I had to ask her for a baggie to take some of my daughters hair. I was literally in tears of how awful she was, but I kept it together for my daughter. My daughter did not cry she was really still and she got an awful hair cut. She did not wipe my daughters hair from her neck or anything, she just rushed and then answer her phone. My dau

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I asked for a small trim and she cut my son's hair so much making it look very jagged. My father had to try and fix lining up his ears as well.

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Lorin was our stylist. The person that checked us in barely greeted us, said someone would be with us shortly. Our appointment was at 9:30 and our person didn’t show up until 9:35 and then didn’t even greet or apologize for her tardiness. She barely spoke to us or made it a special moment. It was awkward and rushed. She walked away to the counter after the haircut was done, so I removed his cape and took him up to the counter where she silently was on the computer. I walked up to pay and she handed me the certificate and said he could pick out a balloon. She started helping the next people, so I went up to her and asked if that was it, she said yes and we left. I wish I had never gone there, it ruined the experience of my sons first haircut. I get that people aren’t morning people and it’s a job but maybe take some consideration in the fact that this is a core memory for parents and to at least act like you care. I will not be returning and I’m glad I had a gift card rather than wasting my money on such a waste of experience.