Cookie Cutters-North Plainfield, NJ (1100 reviews)

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Not happy with my sons haircut at all I’m going to have to take him to get it fixed somewhere else now money wasted

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Es terrible lo que esa mujer le hizo a mi Bebe hoy, Cuando Su cabello se secò se vein mas claro el Corte tan horrible que le dejo, sin mencionar que se nota que No sabe trabajar con niños, no tiene la mas minima delicadeza Terrible Que contraten personas sin comprobar esto Jamas volveremos, que triage experiencia

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My son’s haircut was done poorly and unprofessionally. There were visible patches of long hair left throughout his head, showing a clear lack of attention to detail. This establishment appears to prioritize seeing as many clients as possible rather than maintaining quality, and it shows in the work. The stylist who cut my son’s hair openly stated multiple times that she had never cut curly hair before. Her hands were visibly shaking the entire time, which immediately raised concerns about her experience and confidence. Hearing repeated comments about not knowing how to cut my son’s hair type made me feel uncomfortable and frankly discriminated against, especially since this business does not advertise that it only services specific hair types. What was most unacceptable is that I had to guide her on how to use the scissors during the haircut. If a stylist lacks the proper training to cut certain hair textures, that should be addressed internally through training not learned on a child during a paid service. Overall, this experience showed a serious lack of professionalism, quality control, and customer care

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Not so friendly staff, should not have any expectations before you walkin! This is my first time and don’t want to comeback again

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We had an appointment at 9:30 for a kid cut. We arrived on time and were checked in and asked to wait. Multiple other families arrived after us and were taken for tier haircuts. After the second time we were skipped I asked if they knew we were here. One stylist looked at the computer and said oh you’ll be next but still chose to take another kid who’s appointment was for 9:45. We were not accommodated at all and ultimately left without my son getting his haircut. We won’t be returning.

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The lady who talked with us at first was extremely rude. We come to Cookie cutter because my son likes to sit in the McQueen for haircut. When I requested the same thing, irrespective of salon being empty, she answered back rudely that we don't take reservations for cars. Why to pay you guys more, for this kind of service ????