Cookie Cutters-North Plainfield, NJ (1100 reviews)

Comment

Maria is great! We have been going to her for years. She is professional, friendly and works with a sense of urgency to ensure that she sticks to appointment times. We love that the facility has an indoor slide and TV. It is a very kid-friendly place. We love that we can purchase a card in advance for discounted cuts, but wish there were more promotions. My son gets a haircut every 4 weeks so it adds up.

Comment

My son’s haircut was done poorly and unprofessionally. There were visible patches of long hair left throughout his head, showing a clear lack of attention to detail. This establishment appears to prioritize seeing as many clients as possible rather than maintaining quality, and it shows in the work. The stylist who cut my son’s hair openly stated multiple times that she had never cut curly hair before. Her hands were visibly shaking the entire time, which immediately raised concerns about her experience and confidence. Hearing repeated comments about not knowing how to cut my son’s hair type made me feel uncomfortable and frankly discriminated against, especially since this business does not advertise that it only services specific hair types. What was most unacceptable is that I had to guide her on how to use the scissors during the haircut. If a stylist lacks the proper training to cut certain hair textures, that should be addressed internally through training not learned on a child during a paid service. Overall, this experience showed a serious lack of professionalism, quality control, and customer care

Comment

The rate for the haircut is too expensive. They did not even spend like 5 minutes on my child's hair and they were done. I know it is difficult to do kids haircut and you need to cover the costs for it but this is way too expensive.

Comment

Stylist was double booked. I was forced to received service with a trainee. Horrible service. Stylist did not follow the request and did not do a good job. I will not go back.

Comment

Maria and Jasmine both were very nice and the place is clean and well organized