Cookie Cutters-North Plainfield, NJ (1100 reviews)

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My son’s first haircut was terrible. The experience at the location was not ideal. The stylist did not wear a mask, when dealing with a baby. And my child’s haircut is crooked and overall terrible. I asked for a small trim and she took off 2 inches off his bangs and 2-3 off his back. The stylist didn’t know what type of appointment I scheduled, and then walked over at the end and just picked up a piece of hair off the floor to put in the bag, as part of the baby’s first haircut keepsake. I will not be recommending any friends or family to the North Plainfield location.

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Horrible experience! Felt like Jazmin does not have the personality to work with kids. This appointment was so different like the one I had with Jodi the last time.

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First time, last time. The place was a zoo.

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Not happy with my sons haircut at all I’m going to have to take him to get it fixed somewhere else now money wasted

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Es terrible lo que esa mujer le hizo a mi Bebe hoy, Cuando Su cabello se secò se vein mas claro el Corte tan horrible que le dejo, sin mencionar que se nota que No sabe trabajar con niños, no tiene la mas minima delicadeza Terrible Que contraten personas sin comprobar esto Jamas volveremos, que triage experiencia

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My son’s haircut was done poorly and unprofessionally. There were visible patches of long hair left throughout his head, showing a clear lack of attention to detail. This establishment appears to prioritize seeing as many clients as possible rather than maintaining quality, and it shows in the work. The stylist who cut my son’s hair openly stated multiple times that she had never cut curly hair before. Her hands were visibly shaking the entire time, which immediately raised concerns about her experience and confidence. Hearing repeated comments about not knowing how to cut my son’s hair type made me feel uncomfortable and frankly discriminated against, especially since this business does not advertise that it only services specific hair types. What was most unacceptable is that I had to guide her on how to use the scissors during the haircut. If a stylist lacks the proper training to cut certain hair textures, that should be addressed internally through training not learned on a child during a paid service. Overall, this experience showed a serious lack of professionalism, quality control, and customer care