Cookie Cutters-North Plainfield, NJ (1055 reviews)

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We had a 10:15 appointment and arrived at 10:10, we did not get in the chair until 11. Why offer appointments and walk ins on a Saturday. 45 mins behind for what should be a first appointment is crazy. It ran into my son’s nap time and he was tired in the chair. No one ever apologized for the long wait. Jodi was great and we were happy with the service but the salon needs to do a better job of managing appointments on a Saturday.

Comment

The haircut is okay but it’s uneven in many different spots including the ears. The neck was done fine. I was disappointed. I could get better service for the price elsewhere.

Comment

Needs to cleanup better between costumers. Lots of hair left all over. Kids haircut shorter then wanted and un even. Didn't understand how we wanted it cut. Pretty upset for picture day.

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I’ve been taking my child here for a year now and this is the first time I have ever left there unhappy. The hair cut my child received is beyond awful and at this point is unfixable. The stylist was very nice and professional but that does not excuse the terrible haircut that my child received. At this point I am unsure if we will be returning in the future.

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Came home and realized her hair was totally lopsided. I had to fix it myself. Unacceptable.

Comment

While we've had good experiences (and haircuts) here previously, the stylist did not listen when I repeatedly told her to keep my son's hair long(ish) but to just clean it up and get it out of his eyes. Instead, she just whipped out the clippers and gave him the same short boy's haircut that you see everywhere.