Cookie Cutters-Jax Beach (1253 reviews)

Comment

The hair stylist was great - very professional and kind and she did a great job. However, the salon was completely understaffed. The stylist was the only one in the salon and she had to take care of the phone, greet walk-ins, try to figure out why the computer system did not accept some appointments, cash out the customers, in addition to cutting hair. One customer walked out and a couple of others waited, and were not happy about the computer/app glitches that messed up their appointments. In addition, the combs and scissors were not sanitized. Clearly, the management of this salon needs to be improved. Otherwise, customers will not return.

Comment

Upon arriving, the environment was chaotic. One woman was cutting the wrong kids hair. We had to come back as we were walk ins and that’s totally fine. But they were very unorganized. The hair dressers were both visibly frustrated and stressed out. They other hair dresser was snapping at her colleague( the lady cutting my sons hair). She at one point told my mother “I’m ready for a drink”. No one had any patience. And the children could feel this. Normally it’s a great experience. Yesterday was absolutely not.

Comment

This is a great place for kids cuts of all ages. The staff is very patient !! They handle kids who scream and cry with patience and understanding - also great to kids who are able to sit through it. Lots of fun products. Wonderful atmosphere. Play area for kids. It’s a great value for the experience. The best part is the staff. They make the shop a destination for kids cuts !