Cookie Cutters-Jax Beach (1253 reviews)

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We have an appointment at 9:45am. Started service at 10:30 The haircut was Awful. The more i ask the hairdresser to fix it, she messes up more. She was late, and was rushing service. And was blaming it all to my son.

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Connie was our stylist. We came in around 2 pm. The salon was empty otherwise. Nice young man at the front counter is helping out but did not have much knowledge of promotions or how to explain percentage/$ discount that he was supposed to suggest to customers. This was our first time in. My sons had hairspray in their hair and Connie dry combed it out which hurt. One of my kids was so excited about sitting in the Spider-Man car that he didn’t complain much. The other one however wasn’t happy with any part of the experience. They have both been getting their haircut about once a month since they were 2 years old (3 years now) and have never had a cut at a kids salon (we always go to barber shop). I cannot begin to explain how bad things went from here. Basically my kid was crying hysterically while she and I were both trying to hold his head still so she could finish the cut. This has never happened anywhere and I was very disappointed in the lack of problem solving from the person running the front desk, the stylist and another person who appeared at the end after he realized there was some unhappy customers out front. Worst $45 I ever spent.

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It was probably the worst hair cut my son has had. I told her exactly what to do with the size 4 trimmer and to blend the hair together. I asked her to use blending scissors. Instead she kept cutting it shorter and told me I was combing it over wrong. She blamed the bad hair cut on calics and kind of got an attitude with me. The hair cut is also over priced. I have been to other kid salons where a little boy hair cut is $15. I was disappointed and upset with the whole experience.

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I cannot believe that you claim to be experienced in working with children. The stylist was SO impatient with my daughter, rushing her to lay on the washing table and saying “come on, hurry up” when she was clearly hesitant. This was her FIRST haircut experience and it was awful. She said she wanted her hair down and said “no” to a braid. He braided it anyway. She said it hurt when he was combing out her hair and he told her “it doesn’t hurt”. He used a product for ethnic hair on her fine, thin hair and it is so caked up and sticky that we had to wash it out as soon as we got home. I am beyond disappointed.

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I specifically told the hair dresser that I did NOT want my 1 year old girl to have super short hair. I told her that other people have cut it to look like a boy and that is NOT what I wanted. She said stacked.. I said yes. Then just before she she cuts it she says, “like a pixie” I said.. “sure.. I do t know. Not short.” I walked out of there in tears!!!! My sweet little girl has shorter hair than my son!!!!! WE WILL NEVER GO BACK! The hair dressers need to learn how to CLEARLY communicate with their clients!!! I was really hoping that this would be a great thing for Jacksonville! I was wrong. I will be advising people to not go here on every moms blog page possible. Get it together Cookie Cutters. The one in Indiana, where we are from, was amazing. Sad. Really sad.