Cookie Cutters-Jax Beach (1253 reviews)

Comment

We love Zaira, but the front desk lady who was there today at 4pm 10/19/23 is beyond rude. They took someone else back at 415 which was my sons appointment time and when i approached her to tell her, I asked her if Zaira was overbooked and she said yes she was and I said well how will that work since we had an appointment at 415, she just said it was her fault, no sorry no nothing... Zaira had to intervene but at this point it was late she already had the other kid in the chair. I have been bringing my kids to cookie cutters since 2018. This is not my first incident there was other incidents where they would call me to tell me they overbooked Zaira or for instance I scheduled and appointment with Zaira and a day before the appointment they would call me to tell me she's not even working. Please get a better system in place and better staff.

Comment

My daughter, Willow, 21 most old, had her second haircut at Cookie Cutters today. My husband brought her in, while I brought Willow in during our first visit, in which employees were pleasant and Willow's hair was cut properly & with care. However, today, my husband arrived at Willow's scheduled 6:15 appointment just for a trim, and according to my husband, the man who cut my daughter's hair greeted both my husband and child as though he was annoyed and bothered to complete the cut. He said absolutely nothing, didn't even attempt to play with my child, and worst - he botched her haircut. While brushing Willow's hair before bedtime tonight, I was appalled when I saw sections of her hair still at it's original length before it was "cut". We asked for an inch to be taken off her ends and for her side bangs to be tapered at an angle. He did fine on the bangs, but the ends are another story. Willow's left side of her head was left a good 3/4 inch LONGER than the right side, and there were pieces on both sides that this "stylist" somehow missed. I spent 20-30 mins cleaning up the uneven length on Willow's ends, which is 2-3x as long as my husband said this man spent on Willow. I'm furious that we paid $17 for something that any amateur could have done.

Comment

Unqualified hair stylist. Left looking like 2 year old did the cutting. Had to pay another place to fix as best they could.

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Supposed to be a place for special needs kids and all kids. Not good with special needs. Not going back.

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Hair cut was super choppy. Hairdressers need to cover nose with mask. Super congested environment