Cookie Cutters-Jax Beach (1253 reviews)

Comment

The stylist was rushed and not attentive to my child. She didn’t complete the cut like I asked ... worst haircut and all I needed was a trim for my kid who sat very still. It felt she was more interested in quitting time than doing her job well ... unfortunate because the salon was a fun place.

Comment

Our regular stylist called out sick so we had to try someone new with the encouragement of the manager. We only go for bang trims. However, this stylist butchered her bangs - made first cut a chunk way way too short and without even asking first what we wanted. Only was making it worse trying to fix. So disappointed and unhappy with the jagged uneven bangs. Told manager in person it was a horrible experience. She said sorry. My spouse was shocked when we got home and he saw it and we called back and manager put note on our account for free haircut next time. We will only retune if we can see our original stylist. :(

Comment

Did not receive the haircut for my son I was asking about. Did not want his hair do be buzzed and she did end up using the buzzer when I took care of my other child. Very unsatisfying experience overall. Will not come back.

Comment

We come to this location every 5 weeks or so and have never had a bad experience before. But today the shop was Horribly run without the owner/manager present. Had a 4pm appt and checked in a few minutes early. Wasn’t taken for a haircut until one of the staff members started calling out for the next person, and after a family who had just walked in cut in front of 3 patrons in line, I finally told the girl at the front desk that we had a 4pm appt(it was after 4:20 At this point) and she said oh, okay you can go ahead. The very flamboyant staff member working pushed me into the race car multiple times and never said excuse me or I’m sorry once. I’m also 33 weeks pregnant. The staff was verbal about being ready to be done and close the shop, with the flamboyant staff member loudly saying it multiple times during our visit. I felt unwelcome the entire visit. Will make sure to only schedule appointments in the morning.

Comment

Not impressed with the quality of my daughters haircut, it is uneven and not at all what we asked for

Comment

Horrible haircut that is uneven and we will need to go somewhere else to fix.