Cookie Cutters-Jax Beach (1253 reviews)

Comment

I Waited 15 minutes after my appointment time & then didn’t get to see the person I requested. I asked for this person specifically because the other person working always nicks my son & left trimmed wet hair on his head. I had clumps of hair in my hand when I tried to remove it. I didn’t want to hurt that persons feelings by asking to wait for the person I requested to finish who they were working on. I request the same person every time they are available. Unfortunately very disappointed with this visit.

Comment

The staff were the bare minimum amount of friendly, but not to a point where I would complain. It was adequate, just not overly friendly. We were very happy with the actual haircut which is what I care about the most! My daughter loved playing on the slide while she waited for her brother. Unfortunately the whole experienced was overshadowed by an awkwardly handled situation at the end where a family came in with a scheduled appointment at 4:45. They were told to wait. They sat and waited for 10 minutes with 2 kids. A stylist left at 4:55. The girl at the desk just sat there on her phone. Our stylist was finishing up my child's haircut. At 4:55 our stylist seemed surprised by how late it was and informed the family there was no time to have their appointment and that they are "understaffed". It was so uncomfortable and if that had happened to me I would have been extremely unhappy.

Comment

The stylist was nice but the atmosphere wasn't very inviting.

Comment

The place is really fun and cute and my kids love it; unfortunately, my son’s haircut felt rushed and came out very sloppy.

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The woman that cut his hair was very rude, did not smile or made us feel welcome. The 2 other ladies at the counter were really nice and friendly. We will never return back due to the old lady with such a bad attitude. She kept rolling her eyes and on top of that we said “thank you bye” and she just looked at us and didnt say a word back. We still left a tip but we will NEVER be seen by her. She ruined our experience.

Comment

Last time the hair dresser was amazing; today - not so much; we had a different lady cut our daughter's hair today. She was nice, but talked way too much - to a point where we were not quite sure if she was paying attention to what she was doing. At the end - she did an OK job - not amazing, but not bad either. Solid 3 out of 5 star rating for today's visit. Last time it was a 5 star experience.