Cookie Cutters-Jax Beach (1253 reviews)

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Very rude manager! Unprofessional! Very unhappy!

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Parents, please do not bring your children here!! The staff is extremely rude and rough with the children. My kids hair cuts were so bad and when I called to see if I could get a refund or a free touch up, the manager was so rude to me on the phone and told me my child was the problem and wouldn’t sit still. He is two and they are a kids hair cut place!! The manager then went on and insulted me and mom shamed me. It was a horrible experience and I’ve had no issues getting my kids hair cut at any other place. Take your money elsewhere and do not let your child or yourself be insulted and treated poorly. These people should NOT be allowed to work with children.

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My son was treated horribly during our visit. We’ve been here numerous times before and loved it but today’s was the opposite. My sons haircut was messed up, his hand was grabbed harshly many times and the person kept saying things like ‘it’s not a big freakin deal’ when he would complain about it hurting. Will never return again.

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My house has been coming to cookie cutters for some times. He even recieved his first hair cut at the beach Blvd location. The staff has changed over the months we have been coming but my appt on 11/29 was that of no other and it left to me make the decision of never returning to cookie cutter. My son is without a doubt a bit difficult when it comes to cutting his hair, he is only 2yrs old and is very much so afraid of the sound the blade makes. The staff of this day seem very cold and “over” him cru( these are NOT) the usually ladies he sees. During our wait my son had to have a diaper change soo I went to the car to attempt to change him when I realized it wasn’t going to be successful changing him in the car I came to ask the staff if i can use the bathroom to change him. This prompting me to only take out the materials I need to change him, leaving my diaper bag in my car, which to say was parked infront the shop. When my son was finish cutting his hair as we were ready to pay I realized I left my wallet in his diaper bag in the car and asked the receptionist if I can go retrieve it. Her facial expression alone made me realize she wasn’t believing a word I was saying and that my son and I wasn’t goin to be able to leave the store w/o coming up with some common ground with the receptionist. Long story short I had to leave my crying, already scared son alone, unattended in the store(almost as collateral) while I ran to the car to get my wallet. I was so embarrassed because I had to leave my son alone to prove to someone that I “had money” to pay for a $18 hair cut. While he was crying and reaching out for me and other parents stood and look on. I honestly am disappointed at cookie cutters for the way we were treated over a haircut and like I said unfortunately would make us not want to return.

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This is the second time I have had a terrible experience. My kids hair never comes out the way I’ve explained. They are aggressive with my sons head,have cut and made Him bleed, and his hair is always uneven and super short. I thought I’d give it another try but I’m just so disappointed. Maybe it was just the ancient aged woman who cut his hair and not the whole salon.

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Too expensive for basically just trimming bangs. Other customers were having issues.