Cookie Cutters-Jax Beach (1253 reviews)

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Connie was our stylist. We came in around 2 pm. The salon was empty otherwise. Nice young man at the front counter is helping out but did not have much knowledge of promotions or how to explain percentage/$ discount that he was supposed to suggest to customers. This was our first time in. My sons had hairspray in their hair and Connie dry combed it out which hurt. One of my kids was so excited about sitting in the Spider-Man car that he didn’t complain much. The other one however wasn’t happy with any part of the experience. They have both been getting their haircut about once a month since they were 2 years old (3 years now) and have never had a cut at a kids salon (we always go to barber shop). I cannot begin to explain how bad things went from here. Basically my kid was crying hysterically while she and I were both trying to hold his head still so she could finish the cut. This has never happened anywhere and I was very disappointed in the lack of problem solving from the person running the front desk, the stylist and another person who appeared at the end after he realized there was some unhappy customers out front. Worst $45 I ever spent.

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We have an appointment at 9:45am. Started service at 10:30 The haircut was Awful. The more i ask the hairdresser to fix it, she messes up more. She was late, and was rushing service. And was blaming it all to my son.

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Will not be back. You stylist do not follow directions.

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I told the stylist what I wanted. When my son was finished his hair was completely shaved off! I'm so upset I want to cry every time I look at him. All she could say is it's his "signature hair". I'm never bringing him back!

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This was THE most horrible haircut experience that any of my children have ever had! The stylist did the exact opposite of what she was asked to do...and cut the back of his ear in the process! Another stylist here attempted to fix the mess of a haircut, but it's honestly still not right. I pray that this shop will thoroughly re-evaluate their stylists and customer service, but I will not be returning. We will continue to drive the extra 45 minutes to Klips and Giggles in Fleming Island just to ensure a good haircut and experience.

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The person working on my child's hair has NO business working with children. I will probably need to go somewhere next week to fix this awful cut, if my child will even be willing to get his hair cut again after how traumatic this experience was for him. We used to love cookie cutters but after this, we will never return.